About Whole Latte Love
Stationed in Rochester, NY 14623
Powered by Passion
To us, coffee is more than a business - it's a passion. We love what we do and want to share that energy and enthusiasm with you, our customer. That's why here at Whole Latte Love we say we're powered by passion.
Whole Latte Love is a homegrown company founded in 1997. Through perseverance and the formation of a personal relationship with their customers, Whole Latte Love has grown into the largest retailer of espresso machines on the Internet and a noted authority on coffee. With a state-of-the-art office and warehouse facility, Whole Latte Love now inhabits 40,000 square feet and offers a full-time technical staff, supplying their customers with unmatched resources and services.
An emphasis on the continued education of our customers, as well as our staff, is the cornerstone of our operation. However, given the amount and the sometimes dry nature of the content we’re presenting, we believe it is also important to maintain a light-hearted, personal tone with our customers. We understand that technical specifications are not the only way for people to make decisions, so we make a concerted effort to create an environment that every individual can use and enjoy.
Whole Latte Love’s goal is to maximize the "buyer’s experience" by providing the information and support needed to make an informed decision. To give our customers a first hand look at what it’s like to own and operate our products, we have an extensive Video archive that show the machines in use. For those who are technically inclined, the Compare-O-Matic allows you to compare various machines spec to spec. Have a couple of troubleshooting questions? Want to know what other customers really think about the machines? Thanks to our loyal customers, we have also been able to compile thousands of user reviews and technical tips that are easily accessible via each product's detail page. If you have a question, chances are that someone else has already asked it and it’s posted on our site. If you can’t find what you’re looking for, you can submit questions directly through our live chat service and our staff will respond to you personally with their advice. Each member of our company has had extensive hands-on training with our products, both at work and at home and share their experiences as well as useful tips and interesting facts through our Blog.
Improving and expanding our content is a continual process that helps our website to evolve, not only in the amount of information that is available, but also in the way it is presented. Through a combination of information and web technology, we are constantly striving to build on and maintain a comprehensive knowledge base of "all things coffee" while remaining forever focused on our customers' needs, establishing a community that truly believes in "Latte Love." We invite you to join us on this journey, and hope that you will grow and learn with us.