Contact Us


Want to know what machine or coffee best fits your needs? Let our experts help you decide. Contact us by Chat, Email or Phone!
585-924-7170 (Choose option 1)

Customer Service

Found a problem with your order? Contact us by Chat, Email or Phone! For Order Status questions, log in to your account to get real-time updates.
585-924-7170 (Choose option 2)

Tech Support

Found a problem with your machine? Check out our Support Wiki for common troubleshooting solutions or Contact us by submitting a ticket in our Tech Support Portal. We're here to help!

Submit a Ticket

Support Wiki

The Whole Latte Love Support Wiki is our latest endeavor to consolidate all of our coffee expertise into one place. On the Wiki you'll find machine descriptions, support docs, and specs, basic usage instructions, troubleshooting tips, coffee terminology, and brewing advice. Click here to visit our support wiki.

Search the Whole Latte Love Support Wiki by brand:

Website Support

Having a problem with our site? Have suggestions on how we can improve the buying experience? Your comments are always welcome and encouraged, so send a note to the web team!

Submit a Support Ticket


No walk-ins or returns, please.

2200 Brighton Henrietta Town Line Rd
Rochester, NY 14623

For complete information on returns, click here.

For current job openings, click here.