What do I do if my product is damaged?
Did you receive an order from us which you believe to be damaged in shipping, or is otherwise displaying indicators that the product was damaged? At Whole Latte Love, we take every precaution to ensure your purchases are packaged securely and arrive in excellent condition. However, we understand that unforeseen circumstances can lead to damaged or lost merchandise during transit. If you encounter such a situation, please follow the guidelines below:
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Inspection upon receipt: We recommend that you inspect the contents of your package as soon as it is delivered, even if you do not plan to use the product immediately. This proactive approach allows us to address any issues promptly.
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Reporting damaged or lost merchandise: If you receive damaged or believe your merchandise is lost, please report it to us within 5 business days of the delivery date. It is crucial to adhere to this timeline, as it is a requirement imposed by the shipping carrier. Claims reported after this 5-day window cannot be processed.
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Retain all packaging: To facilitate the processing of a damage claim, please retain all packaging materials, including both the shipping and manufacturer's packaging. These materials are essential for verifying the damage and filing a successful claim.
If you believe your order is damaged, please prepare the following for our team:
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Photographs and/or videos clearly displaying the damage sustained by your product.
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Photographs of all original shipping boxes and manufacturer packaging used to deliver the product to you.
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Clear photographs of the shipping labels.
Once you have this information, complete the form below. Our dedicated support team will promptly assist you in filing a damage claim. Your satisfaction is paramount to us, and we are committed to ensuring that you receive the quality products you expect from Whole Latte Love.
Reminder: Be sure to keep all damaged packaging exactly as it was received. We may require this to be inspected or recovered and returned to us. Disposing of this can delay or invalidate the damage claim process.
