Customer Service
Latte Rewards Update – What You Need to Know
What changes are happening with Latte Rewards? We recently made the decision to phase out points earning, which allows us to stay focused on delivering great deals, frequent discounts and...
How to Redeem Latte Rewards
Latte Rewards Update: We recently made the decision to phase out points earning, which allows us to stay focused on delivering great deals, frequent discounts and exceptional customer experiences. You...
Who can service my machine?
At Whole Latte Love, we are dedicated to ensuring that your coffee and espresso machines receive the best service and support available. Here's a clear overview of our machine service...
How do I send my machine in for repair?
If you’re having trouble with your machine, please contact our Technical Support team by submitting a request. If your machine requires service repair, we will issue a Repair Authorization and provide...
What are your preventative maintenance packages
We offer several preventative maintenance packages depending on the type of machine you own. Preventative maintenance provides the two-fold benefit of both extending the longevity of your machine and helping...
What happens when my machine arrives for repair?
When your machine arrives at our repair shop, it is inspected by one of our technicians. The result of our diagnostic work will determine the root cause and determine if...
What are your merchandise repair guidelines?
Shipping Your Machine for Repair: A Step-by-Step Guide To ensure the safe and efficient transit of your machine to our repair facility, please follow these guidelines: 1. Clean Your Machine...
Can I stop an order in transit?
Packages will be delivered to the address confirmed on your order. For security purposes, we are unable to change shipping addresses, redirect, or place a hold on a shipped package...
What is the status of my order?
After placing an order, you will receive a confirmation email. You can also verify the order status by logging into your Whole Latte Love account.
Some of the items in my order have not been received yet
Certain items may be shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us and our team will be able to assist with...
I’d like to exchange item(s)
To exchange an item, please return the item(s) using the return process detailed below and place a new order online or over the phone for the item(s) you would like....
Do you offer international shipping?
International Shipments are defined as shipments with destinations outside of the 50 United States. At this time, Whole Latte Love extends international shipping exclusively to Canada through our dedicated Canadian...