USA
Customer Service
When will my order ship?
At Whole Latte Love, we are committed to providing you with a seamless shopping experience, including efficient order processing and shipment. Here's what you can expect regarding the shipping of...
Do you offer APO, FPO and DPO shipments?
Thank you for choosing Whole Latte Love for your coffee needs. We are committed to providing a seamless shopping experience, even when you are stationed overseas at an Army Post...
What are your terms of use?
Cancellations and Alterations to Existing Orders Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Whole Latte Love will make...
What is your privacy policy?
This Privacy Policy describes how Whole Latte Love ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.wholelattelove.com (the "Site") or interact...
How do I determine if my product is covered by a warranty?
The full term of a product’s warranty periods starts on the date of its purchase.To find your product’s warranty term, Please review our Comprehensive List of Manufacturer Warranty Information for full terms...
How much does my warranty repair cost?
If the problem is found to be eligible for warranty service by a technician, the cost of any parts and labor will be covered by Whole Latte Love. Diagnosis by...
How much will the return shipping cost?
The final cost of shipping your machine back to you is dependent on its weight at the time of shipment and its destination address. As such, this cost will be...
What is or is not covered by Warranty
What is Covered by Warranty:Whole Latte Love is committed to providing high-quality products. Our warranty coverage includes: Initial 30-Day Coverage: Defects in Workmanship or Material: Includes improper or damaged seals....
Who holds the warranty for my product?
At Whole Latte Love, we pride ourselves on offering direct technical support for a wide range of products available in our catalog. However, it is important to note that several...
What products qualify for free shipping?
We offer free standard shipping on retail orders exceeding $75 to destinations within the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico), excluding orders containing commercial products. Additionally, we...
Will all of my products ship in the same box?
Starter kits and accessories can be shipped and packaged separately from your espresso machine and/or grinder. You will receive the tracking number for all of your order’s shipments via email....
What do I do if my product is damaged?
We understand that shipping issues can sometimes lead to damaged merchandise. If this happens, please follow the instructions below: Retain all packaging Send photos/videos of the product, boxes, and shipping...