Customer Service

We understand that shipping issues can sometimes lead to damaged merchandise. If this happens, please follow the instructions below: Retain all packaging Send photos/videos of the product, boxes, and shipping...

If Standard Shipping is selected, the exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.

At Whole Latte Love, we value your convenience and aim to make your shopping experience as straightforward as possible. We can accommodate shipping to PO boxes for a wide range...

Package says delivered but you don’t have it? Check for multiple shipments – Your order may arrive in separate boxes with different tracking numbers. Look around – Carriers sometimes leave packages in...

At Whole Latte Love we adhere to all applicable tax laws and regulations. Customers who qualify for tax-exempt status are welcome to place tax-exempt orders in compliance with the guidelines...

At Whole Latte Love, we value our customers and want them to be fully satisfied with their purchases. We understand that sometimes promotions occur after a purchase is made, and...

To learn how and where to apply a gift card to your order, follow the instructions below. Note: Gift cards can only be applied at the time of checkout. After...

We understand that receiving a brand-new machine that appears to have been used can be surprising, but rest assured, there's a reason behind it. At Whole Latte Love, we want...

If a product you’re interested in purchasing has been discontinued, our Sales Team can be reached by calling 585-924-7170. We would love to help you choose a comparable product.

If you are requesting to modify an item on your order, and the order shipment has not been processed, we can cancel the order and place a new order. If...

To initiate a cancellation, please contact us via phone at 585-924-7170 during our business hours. To cancel an order that has already been placed, please contact us as soon as possible...

While we strive to keep products in stock, occasionally an item may become temporarily unavailable for purchase. You can select the ‘Notify me when available’ option on the product web...

We understand that sometimes plans change and you may need to alter the delivery address after an order has been dispatched. However, due to strict security measures and our commitment...

If you believe you received the wrong item, please complete this form. Our team will review your information and contact you within 1 business day.  

To learn how and where to apply a coupon code to your order, follow the instructions below. Note: Coupons can only be applied at the time of checkout. After shopping...

If a coupon code won't apply to your order, the most likely cause is that the code you are using is not valid with other Special Offers or Deals. To prevent...

You can view your order history from the dashboard of your Whole Latte Love account. To sign-in or create an account, click here: Account Page: US / CA.  Once logged in, click where it...

You can update your address information from the dashboard of your Whole Latte Love account. To sign-in or create an account, click here: Account Page: US / CA.  Once logged in, click where it says...

We want you to be completely satisfied with your purchase from our company. If for any reason you are not, we offer a hassle-free return policy to ensure your peace...

Returns are accepted up to 30 days from the date your order was delivered. Items that are not eligible for return: Coffee Parts Accessories Cleaning products Filtration products Initiating a...