USA
Customer Service
Will all of my packages ship using the same shipping method?
If Standard Shipping is selected, the exact shipping method used can differ across packages. This could result in different transit times for each individual shipment.
Can you ship to a PO box?
At Whole Latte Love, we value your convenience and aim to make your shopping experience as straightforward as possible. We can accommodate shipping to PO boxes for a wide range...
What do I do if my package is lost?
Package says delivered but you don’t have it? Check for multiple shipments – Your order may arrive in separate boxes with different tracking numbers. Look around – Carriers sometimes leave packages in...
What is your tax exemption policy?
At Whole Latte Love we adhere to all applicable tax laws and regulations. Customers who qualify for tax-exempt status are welcome to place tax-exempt orders in compliance with the guidelines...
Post-Purchase Price Adjustment Policy
At Whole Latte Love, we value our customers and want them to be fully satisfied with their purchases. We understand that sometimes promotions occur after a purchase is made, and...
How and Where Do I Apply a Gift Card?
To learn how and where to apply a gift card to your order, follow the instructions below. Note: Gift cards can only be applied at the time of checkout. After...
Why does my new machine look like it's been used?
We understand that receiving a brand-new machine that appears to have been used can be surprising, but rest assured, there's a reason behind it. At Whole Latte Love, we want...
What if the product I want to order is discontinued?
If a product you’re interested in purchasing has been discontinued, our Sales Team can be reached by calling 585-924-7170. We would love to help you choose a comparable product.
Can I modify an order I placed?
If you are requesting to modify an item on your order, and the order shipment has not been processed, we can cancel the order and place a new order. If...
I’d like to cancel my order
To initiate a cancellation, please contact us via phone at 585-924-7170 during our business hours. To cancel an order that has been placed, please contact us as soon as possible to ensure...
What if a product is out of stock or on back order?
While we strive to keep products in stock, occasionally an item may become temporarily unavailable for purchase. You can select the ‘Notify me when available’ option on the product web...
Can I modify an order in transit?
We understand that sometimes plans change and you may need to alter the delivery address after an order has been dispatched. However, due to strict security measures and our commitment...