USA
Customer Service
Important Update: Our Customer Accounts are Changing
We've upgraded our customer account experience to provide a more secure and convenient way to access your account. As part of this upgrade, the way you sign in is changing.
What do I do if I am missing an item?
If you believe you are missing an item, please complete this form. Our team will review your information and contact you within 1 business day.
Latte Rewards Update – What You Need to Know
As of October 1, 2025 the Latte Rewards program has ended. The following article contains information on the discontinuation of the Latte Rewards program that began in March of 2025....
Who can service my machine?
At Whole Latte Love, we are dedicated to ensuring that your coffee and espresso machines receive the best service and support available. Here's a clear overview of our machine service...
How do I send my machine in for repair?
If you’re having trouble with your machine, please contact our Technical Support team by submitting a request. If your machine requires service repair, we will issue a Repair Authorization and provide...
What are your preventative maintenance packages
We offer several preventative maintenance packages depending on the type of machine you own. Preventative maintenance provides the two-fold benefit of both extending the longevity of your machine and helping...
What happens when my machine arrives for repair?
When your machine arrives at our repair shop, it is inspected by one of our technicians. The result of our diagnostic work will determine the root cause and determine if...
What are your merchandise repair guidelines?
Shipping Your Machine for Repair: A Step-by-Step Guide To ensure the safe and efficient transit of your machine to our repair facility, please follow these guidelines: 1. Clean Your Machine...
Can I stop an order in transit?
Packages will be delivered to the address confirmed on your order. For security purposes, we are unable to change shipping addresses, redirect, or place a hold on a shipped package...
What is the status of my order?
After placing an order, you will receive a confirmation email. You can also verify the order status by logging into your Whole Latte Love account.
Some of the items in my order have not been received yet
Certain items may be shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us and our team will be able to assist with...
I’d like to exchange item(s)
To exchange an item, please return the item(s) using the return process detailed below and place a new order online or over the phone for the item(s) you would like....
Do you offer international shipping?
International Shipments are defined as shipments with destinations outside of the 50 United States. At this time, Whole Latte Love extends international shipping exclusively to Canada through our dedicated Canadian...
When will my order ship?
At Whole Latte Love, we are committed to providing you with a seamless shopping experience, including efficient order processing and shipment. Here's what you can expect regarding the shipping of...
Do you offer APO, FPO and DPO shipments?
Thank you for choosing Whole Latte Love for your coffee needs. We are committed to providing a seamless shopping experience, even when you are stationed overseas at an Army Post...
What are your terms of use?
Cancellations and Alterations to Existing Orders Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Whole Latte Love will make...
What is your privacy policy?
This Privacy Policy describes how Whole Latte Love ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.wholelattelove.com (the "Site") or interact...
How do I determine if my product is covered by a warranty?
The full term of a product’s warranty periods starts on the date of its purchase.To find your product’s warranty term, Please review our Comprehensive List of Manufacturer Warranty Information for full terms...
How much does my warranty repair cost?
If the problem is found to be eligible for warranty service by a technician, the cost of any parts and labor will be covered by Whole Latte Love. Diagnosis by...
How much will the return shipping cost?
The final cost of shipping your machine back to you is dependent on its weight at the time of shipment and its destination address. As such, this cost will be...
What is or is not covered by Warranty
What is Covered by Warranty:Whole Latte Love is committed to providing high-quality products. Our warranty coverage includes: Initial 30-Day Coverage: Defects in Workmanship or Material: Includes improper or damaged seals....
Who holds the warranty for my product?
At Whole Latte Love, we pride ourselves on offering direct technical support for a wide range of products available in our catalog. However, it is important to note that several...
What products qualify for free shipping?
We offer free standard shipping on retail orders exceeding $75 to destinations within the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico), excluding orders containing commercial products. Additionally, we...
Will all of my products ship in the same box?
Starter kits and accessories can be shipped and packaged separately from your espresso machine and/or grinder. You will receive the tracking number for all of your order’s shipments via email....