Web

Technical Project Manager

Whole Latte Love is the web's largest retailer of espresso machines. Since 1997, we've developed and managed multiple online stores, supporting e-commerce and distribution at national and international levels. We maintain an entrepreneurial spirit, growth-oriented positive culture, and offer strong candidates ample opportunities for advancement.

We are seeking an experienced Technical project manager for our software engineering team. This position requires someone with a thorough knowledge of what it takes to build and maintain a highly productive team in an e-commerce environment. The perfect candidate has a passion for developing people professionally, as well as the technical ability to accurately assess engineering performance.

Job Responsibilities:

Oversee the day-to-day operations of the software engineering team and serve as their Project Manager.
Manage our software engineering team to ensure each team delivers code that adds value to the business and our websites.
Execute strategic initiatives and deadlines laid out by senior management.
Establish/Ensure sound software operational practices (configuration management. Code reviews, unit testing, architectural review, root-cause analysis/correction).
Report on the status of the software development teams, quality, operations, and system performance to senior management.
Actively identify gaps with the process, resources, or technical solutions, develop actions to address gaps, and collaborate with the design team to come up with solutions.
Conduct one-on-ones and performance reviews, and assist with career pathing and goal setting.
Project manage complex and large-scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources.
Track progress, resolve dependencies, evaluate risks and communicate status to management and project stakeholders. Engage the project teams to achieve goals.
Gather data/metrics and observations to identify obstacles and drive for improvement. Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities.
Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives and developing those into detailed program/project plans (including roadmaps, resource planning etc ).
Responsible for managing business aspects of software engineering, including managing 3rd party vendors.

Requirements:

Minimum of 2+ years experience as a Project Manager or a TPM in a software / SaaS development environment.
Must be within the Rochester, NY region. This is not a remote position at this time.
Familiar with both SLDC methodologies like Agile and Waterfall and able to apply them pragmatically and as best suited.
Familiarity with Project management tools and processes.
Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across a broad variety of job functions through your relationships across all aspects of the organization.
Strong organizational skills to manage multiple, competing priorities simultaneously, without losing sight of the highest priority items.
Work experience in a technical position working in collaboration with software engineers and artists/designers.
Experience with front-end development fundamentals (JavaScript, HTML5, CSS, and CSS Preprocessing toolkits).
Have proficiency in back-end development fundamentals
Experience with ReactJS applications
Have experience implementing engaging front-end interfaces, both visually with thoughtful design. choices and technically via modern web technologies and frameworks.
Experience using git-based version control systems.
Familiarity with API-driven code (REST required, GraphQL preferred).
Ability to work well with people and be both highly motivated and motivating.
Excellent verbal and written communication skills, with a track record of communicating well with executives and non-technical leaders.
Strong analytical skills with excellent problem-solving abilities.
Strong presentation and leadership skills.
Ability to handle multiple competing priorities in a fast-paced environment.

Desired Skills:

Project Management Professional Certification (PMP)
BS in a technical field such as Computer Science, Software Engineering, EE, or Mathematics or equivalent experience.
Solid technical aptitude and the ability to understand technical designs, challenges, and risks. Engineers enjoy working closely with you and you with engineers.
Strong technical, analytical, and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions.
Ability to understand complex concepts and make reasoned decisions objectively.
Training in managing a team utilizing an Agile or Scrum process.
Experience working within the eCommerce or Online Retail sectors.
Familiarity or expertise with Amazon Web Services.
Familiarity with Heroku.
Familiarity with Shopify.

Benefits:

Employee discounts on coffee and brewing equipment.
Small-business, E-commerce culture.
Competitive health/dental insurance plans, paid time off, after 90 days
401k and employer match, after 1 year.
Full access to high end equipment for brewing your daily coffee.
Company sponsored DashPass

To apply, please send resume and cover letter to recruiting@wholelattelove.com

Warehouse

Material Handler

Whole Latte Love is the web's largest retailer of espresso machines. Since 1997, we've developed and managed multiple online stores, supporting e-commerce and distribution at national and international levels. We maintain an entrepreneurial spirit, growth-oriented positive culture, and offer strong candidates ample opportunities for advancement.

Material handlers are responsible for a wide array of duties within a warehouse setting. Duties include loading and unloading trucks, receiving, storing, picking, packing, inventory integrity, general warehouse cleaning and workspace maintenance.

Job Responsibilities:

Inbound:Unload trucks, trailers, containers of freight, verify product and quantities compared to the manifest and packing list, check all shipments for damage. Receive product in system and communicate to Purchasing. Label product and stage to be stored.
Storing: Move product from receiving storage location to end product location. Verify pallets and or products have proper labels to identify items. Ensure proper inventory movement procedures are being followed at all times. Verify Lot or expiration dates utilizing FIFO (First In First Out) method is being followed when putting stock away.
Order Picking: Follow all SOP guidelines to ensure that the correct product location, UPC, and quantity are picked. Transport completed orders to packing stations.
Packing: Follow all SOP guidelines to ensure proper packing procedures are being followed. Scan UPC codes on all items to verify quantity and correct items were picked. Place items in the box neatly and ensure adequate dunnage is added to the box.
Inventory: Assist in physical inventories and cycle counts. Ensure proper stock rotation. May key inventory adjustments on the computer.
Other Duties: Shelf maintenance. General warehouse cleaning and workspace supply replenishment and maintenance.
Power Equipment: Maintain equipment in a neat, clean and orderly fashion. Operate equipment safely and efficiently. Comply with company standards and OSHA requirements.
Performs other duties as assigned.

Qualifications:

Warehouse experience preferred.
Reliable transportation.
High School education or GED.
OSHA Forklift certification or previous power equipment experience is a plus.

Desired Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be punctual and reliable
Must be able to use proper techniques to lift up to 50 pounds.
The ability to observe and follow safety guidelines.
Must be able to shift priorities easily.
Must have responsible work habits.
Must be familiar with warehouse systems.
High attention to detail.

Benefits:

Employee discounts on coffee and brewing equipment
Small-business, E-commerce culture
Competitive health/dental insurance plans, paid time off, after 90 days
401k and employer match, after 1 year.
Full access to high end equipment for brewing your daily coffee
Company sponsored DashPass

Job Type: Full-time

Interested? Submit a resume and cover letter to recruiting@wholelattelove.com.

Appliance Technician

Whole Latte Love is searching for a mechanically gifted full-time Bench technician to facilitate repairs, maintenance, and quality control of espresso machine and coffee equipment. You will work with a team or independently to prepare new machines for shipment, troubleshoot and diagnose problems, and fix equipment as necessary. A strong mechanical and technical aptitude, as well as the ability to work comfortably with a team or alone will be highly valued.

This position will be filled at our warehouse location.

Job Type: Full-time

Job Responsibilities:

Machine repairs
Troubleshooting
Prepping and inspecting new machines
Rebuild and refurbish projects

Requirements:

Must be proficient with basic hand tools
Reliable transportation
Previous technical background is prefered but not required.
Hand tool experience of at least 1 year
Computer experience of at least 1 year
High school diploma or equivalent

Desired Skills:

The ability to work with a team or independently
A basic understanding of technical diagrams and flowcharts
Positive attitude and strong work ethic

Benefits:

Employee discounts on coffee and brewing equipment
Small-business, E-commerce culture
Competitive health/dental insurance plans, paid time off, 401k, after 1 year
Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to
recruiting@wholelattelove.com

Content

Content Writer

Whole Latte Love has led the web as an e-commerce pioneer in the luxury home and commercial espresso coffee equipment business. Since 1997, we've developed and managed multiple online stores, supporting e-commerce and distribution at national and international levels. At our core we are an entrepreneurial company, that is project based and backed by a fearless culture.

**Please include a cover letter and at least 3 writing samples with your application**

Job Responsibilities:

Research industry-related topics and trends and recommend new content
Identify customers’ needs and gaps in our content and recommend new topics
Create informative and relevant blog posts ranging from in-depth product comparisons to accessible instructions or recipes
Write compelling and informative product descriptions and marketing copy that reflect the depth and technical expertise expected of our brand
Be involved in social media, new products and video content.
Coordinate with marketing and design teams to illustrate articles
Assist with improving SEO, improve relevance and to increase targeted consumer traffic
Ensure written copy evokes our brand as new level of customer experience.

Requirements:

Excellent verbal and written communication skills.
Proofreading and copy editing skills the ensure our voice is on brand.
Computer aptitude and independent research skills.
Receptiveness to critique and creative feedback
Bachelor’s degree in Technical Writing, Journalism, Communications, English, Marketing or similar
Passionate

Desired Skills:

Critical thinking skills.
Impeccable project and time management.
Knowledge of content management systems and ability to learn new systems.
Knowledge of SEO.
Excited to learn new skills and technologies.

Benefits:

Employee discounts on coffee and brewing equipment.
Small-business, E-commerce culture.
Free lunches with our in house food program.
Competitive health/dental insurance plans, paid time off, after 90 days
401k and employer match, after 1 year.
Full access to high end equipment for brewing your daily coffee.
Company sponsored DashPass
Positive office life force.

Job Type:Full-time

To apply please send resume and cover letter to:
recruiting@wholelattelove.com

Marketing

Design

Design Lead

Whole Latte Love is looking for a creative, talented individual to join our small, lively team in Rochester, NY. Our ideal candidate is experienced, self-motivated, and able to switch directions quickly while keeping pace with our workflow. As our new Design Lead, you will help direct the creation of imaginative, strategic, and culturally relevant designs that will push forward both our brand and the brands we represent. This is a very hands-on role with management responsibilities.

About Whole Latte Love:
Whole Latte Love is the web's largest retailer of espresso machines. Since 1997, we've developed and managed multiple online stores, supporting e-commerce and distribution at national and international levels. We maintain an entrepreneurial spirit, growth-oriented, and offer strong candidates ample opportunities for advancement.

Job Responsibilities:

Help define and implement design strategies in order to build satisfying experiences for our users.
Help cultivate the design culture of the team and the company as a whole, including championing user-centric design thinking across the company and maintaining a collaborative design process.
Work closely with your co-workers across all departments (Web, Marketing, Customer Support, and Content) to help solve both user and business goals.
Lead user research to determine the best approaches and methods to capture the right insights.
Clearly communicate research findings to help inform business decisions.
Manage and grow designers within the design team; this includes hiring and mentoring all levels of designers to deliver their best work.

Requirements:

Experience designing for eCommerce and other modern sales channels.
You have a proven track record in designing products that users love.
Background as a visual designer and UI/UX designer.
Experience with exploratory and evaluative qualitative research methods; you’ll have previous experience in running research projects and user testings, from planning and running the sessions to analyzing and creating deliverables.
You have empathy for customer needs but also can understand technical constraints and business goals.
Excellent communication skills.
Flexibility with work assignments and the capability to both organize and complete multiple concurrent tasks within short time frames.
You can embrace a challenge; you can come up with new ways of answering research questions quickly and communicating the results in a memorable, impactful way.
Previous experience in managing designers.
(Bonus) Experience working within a Shopify platform.
An online portfolio with examples of work. Any resumes submitted without an electronic portfolio will not be considered.

Benefits:

Competitive health/dental insurance plans after 90 days
Paid vacation and personal time-off after 90 days
401k with match after 1-year
Monthly Door Dash Dash Pass
Fast paced eCommerce culture
Dynamic career growth
Employee discounts on coffee and brewing equipment

Office Perks:

Full access to high-end coffee and espresso equipment for brewing your daily coffee
Food program providing build-your-own lunch from a stocked kitchen
On-site hydroponic garden providing fresh greens and vegetables
Employee discounts on coffee and brewing equipment

Interested? Submit a resume and cover letter to
recruiting@wholelattelove.com.

Job Type: Full-time

Graphic Web Designer

Whole Latte Love is looking for a creative, talented individual to join our small, lively team in Rochester, NY. Our ideal candidate is experienced, self-motivated, and able to switch directions quickly while keeping pace with our workflow. As our new Graphic Designer, you will create imaginative, strategic, and culturally relevant designs that will push forward both our brand and those of our vendors.

About Whole Latte Love:

Whole Latte Love is the web's largest retailer of espresso machines. Since 1997, we've developed and managed multiple online stores, supporting e-commerce and distribution at national and international levels. We maintain an entrepreneurial spirit, growth-oriented, and offer strong candidates ample opportunities for advancement.

Job Responsibilities:

Apply your understanding of typography, photo editing, layout design, communication design, and brand standards to the implementation and development of email marketing (via Klaviyo Marketing and Shopify’s eCommerce Platform), website banners, web advertisements, social media visuals, brand assets, and other visual design assignments.
Photo editing and formatting for digital environments.
Design for print, as needed.
Designing reusable templates for use by you and your teammates.

Requirements:

Ability to complete projects on schedule that support our brand identities and goals, as well as those of our clients.
Professional experience in graphic design including design for web, brand development, and identity design.
Excellent communication skills .
Expertise in Adobe Creative Suite’s design applications.
Flexibility with work assignments and the capability to both organize and complete multiple concurrent tasks within short time frames.
A creative approach to overcoming workflow challenges.
Should be culturally curious, fluent in design trends and able to adapt to accommodate changing market forces.
Associate or Bachelor’s degree in a graphic design-related field preferred.
An online portfolio with examples of work. Any resumes submitted without an electronic portfolio will not be considered.

Bonus:

Expert knowledge in brand design.
Proficiency in Figma and/or Adobe XD.
2D/3D Animation Experience.
Experience designing for eCommerce and other modern sales channels.
Experience in Marketing for Web.
Experience working within a Shopify platform.

Benefits:

Competitive health/dental insurance plans, after 90 days
Paid vacation and personal time-off
401k, after 1-year
Fast paced e-commerce culture
Dynamic career growth

Office Perks:

Full access to high-end coffee and espresso equipment for brewing your daily coffee
Food program providing build-your-own lunch from a stocked kitchen
On-site hydroponic garden providing fresh greens and vegetables
Employee discounts on coffee and brewing equipment

Job Type: Full-time

Interested? Submit a resume and cover letter to:
recruiting@wholelattelove.com

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Current Job Openings

Web

Technical Project Manager

Job Responsibilities:

Requirements:

Desired Skills:

Benefits:

Warehouse

Material Handler

Job Responsibilities:

Desired Skills:

Benefits:

Appliance Technician

Job Responsibilities:

Requirements:

Desired Skills:

Benefits:

Content

Content Writer

Job Responsibilities:

Requirements:

Desired Skills:

Benefits:

Marketing

Design

Design Lead

Job Responsibilities:

Requirements:

Benefits:

Office Perks:

Graphic Web Designer

Job Responsibilities:

Requirements:

Benefits:

Office Perks: