Careers

Whole Latte Love Call Center

Enjoy a Latte for Work

In 1997 we set out to conquer the untamed world of online espresso. It’s been a while since way back then. Our goal is to provide coffee lovers with the best equipment and best support possible, and to this day we haven’t wavered in that commitment. We love the products we sell and we love the coffee industry. Hard work, passion, and self initiation are the keys to success for anyone who joins our team. We’re a company of entrepreneurs and artists, baristas and builders, dreamers and doers. Does that sound like you?


Gary Salzman

Gary Salzman

Founder/CEO

Todd Salzman

Todd Salzman

VP of Global Sales & Product Development

Tracy Schafer

Tracy Schafer

Director of Sales and Marketing

Andrew Sanjanwala

Andrew Sanjanwala

Lead Engineer

Marc Buckman

Marc Buckman

Video Manager, Producer/Editor

Nick Brown

Nick Brown

Retail Sales Manager

Cheyenne Righetti

Cheyenne Griswold

Customer Service Manager

Tracy Eak

Tracy Eak

Tech Support Manager


Caffeinated Help Desk Expert

Whole Latte Love has been selling coffee and espresso equipment since 1997. Our commitment to customer education and after sales service has made us an industry leader and a dynamic presence in the home espresso market. We are looking for highly motivated, coffee focused individuals to join our team of experts.

Job Responsibilities:

  • Answer phone calls, emails, and live chats from customers
  • Troubleshoot technical issues with espresso machines and equipment, and provide brewing advice to customers
  • Assist customers and provide guidance when suggesting equipment and coffee that best suits their needs.
  • Set up merchandise repairs and/or returns

Requirements:

  • Previous work experience in technical support, sales, and/or customer service
  • Two years of consecutive employment in a professional field
  • 40 hour weekly availability including nights and weekends, with overtime offered in the holiday season
  • Ability to work with a team, and independently
  • Friendly, upbeat attitude
  • Exceptional written and verbal communication skills
  • Barista, coffee, technical or mechanical related work experience

Desired Skills:

  • Previous call center experience beneficial, but not required
  • Critical thinking and self initiation

Benefits:

  • Fast paced E-commerce culture
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, after 90 days
  • Paid vacation and personal time-off
  • 401k, after 1-year
  • Dynamic career growth
  • Monthly Reward Program: Average Bonus $250

Office Perks

  • Free Lunch Program: We grocery shop weekly!
  • Hydroponic garden with full access to lunch supplies
  • Full access to high end coffee equipment for brewing your daily coffee
  • Employee discounts on coffee and brewing equipment

Bonus points - In your cover letter, provide a brief explanation of why you love coffee.

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Order Support Representative

Whole Latte Love is seeking a full time Order Support Representative to assist our team, and enter data across a variety of platforms. You would work with the accounting department to assist with daily job duties.

About Whole Latte Love

A little bit about us. In the distant past of 1997, we set up shop in Rochester, NY and set out to conquer the untamed world of online espresso. It's been over 20 years since, and our business has grown to become an authority in the industry. Our goal is to provide coffee lovers with the best equipment and best support possible, and to this day we haven’t wavered in that commitment.

Hard work, passion, and initiative are the keys to success for anyone who joins our team. We’re a company of entrepreneurs and artists, baristas and builders, dreamers and doers. It's with such a wide variety of talents and expertise that we will continue to grow. For more about us, feel free to explore our website at https://www.wholelattelove.com.

Job Responsibilities:

  • Assist with Amazon wholesale account
  • Order verification
  • Entering data as assigned across a variety of interfaces
  • Filing freight claims, e-labels, call tags with the shipping carriers
  • Managing orders from Amazon & Ebay

Great verbal and written communication skills:

  • Collaborative attitude
  • Computer aptitude
  • Highschool Diploma or equivalent
  • Organizing and prioritizing
  • Attention to detail and accuracy
  • Financial reporting and analysis
  • Effective communication with customers via phone & email

Desired Skills:

  • Familiarity with Excel and Google Sheets
  • Familiarity with Word and Google Docs
  • Flexibility to navigate a variety of data entry tasks

Benefits:

  • Competitive health/dental insurance plans, after 90 days
  • Paid vacation and personal time-off
  • 401k, after 1-year
  • Small-business, E-commerce culture
  • Employee discounts on coffee and brewing equipment
  • Opportunity to participate in office subcommittees
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Job Type: Full-time

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Warehouse Associate

We are a major importer/distributor and service center for many brands of espresso/coffee machines. We are looking for a full-time Warehouse Associate for our Warehouse and Shipping Department that can pick and pack orders as well as perform other warehouse duties. You will ship orders, as well as load and unload trucks, and you will be responsible for general warehouse cleaning and workspace maintenance. Pay is competitive and determined by experience.

This position will be filled at our warehouse location.

Job Responsibilities:

  • Pick and pack orders
  • Load and unload trucks
  • Stock shelves
  • Assist with inventory

Requirements:

  • Warehouse experience of at least 1 year
  • Must be able to lift up to 50 pounds
  • Reliable transportation
  • High school diploma or equivalent

Desired Skills:

  • Focused in a fast-paced environment
  • Able to observe safety guidelines
  • Positive attitude
  • Strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.


Bench Technician

Whole Latte Love is searching for a mechanically gifted full-time Bench technician to facilitate repairs, maintenance, and quality control of espresso machine and coffee equipment. You will work with a team or independently to prepare new machines for shipment, troubleshoot and diagnose problems, and fix equipment as necessary. A strong mechanical and technical aptitude, as well as the ability to work comfortably with a team or alone will be highly valued.

This position will be filled at our warehouse location.

Job Type: Full-time

Job Responsibilities:

  • Machine repairs
  • Troubleshooting
  • Prepping and inspecting new machines
  • Rebuild and refurbish projects

Requirements:

  • Must be proficient with basic hand tools
  • Reliable transportation
  • Previous technical background is prefered but not required.
  • Hand tool experience of at least 1 year
  • Computer experience of at least 1 year
  • High school diploma or equivalent

Desired Skills:

  • The ability to work with a team or independently
  • A basic understanding of technical diagrams and flowcharts
  • Positive attitude and strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.


Shipping Supervisor

We are a major importer/distributor and service center for many brands of espresso/coffee machines, coffee, accessories and parts. Our business is growing and we are looking to streamline our shipping department. We are looking for an excellent full-time Shipping Supervisor for our Warehouse and Shipping Department. Normal daytime hours Monday thru Friday. You will work with and direct all shipping operations, including:

Job Responsibilities:

  • Batch and print orders
  • Load and unload trucks
  • General warehouse cleaning and workspace maintenance
  • Pick and pack orders
  • Stock shelves
  • Complete warehouse operational requirements by scheduling and assigning employees, and following up on work results
  • Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Control inventory levels by conducting physical counts, and reconciling with data storage systems
  • Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols

Desired Skills:

  • Leadership, initiative, and decision making skills
  • Time management skills to complete tasks within specified time frames
  • Ability to stay focused in a fast-paced environment
  • Ability to observe and comply with safety guidelines
  • Positive attitude
  • Strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.


Lead Full Stack Javascript Developer

Whole Latte Love is looking for a creative and talented Full-Stack Javascript Developer to lead, direct and grow our team. Your expertise will enable us to design, build and support online Retail Experiences for our Shopify storefronts, ReactJS Environments and back-end services using a blend of traditional and cutting-edge technologies. Our ideal candidate will have prior experience working within the Shopify ecosystem, experience developing engaging web front ends using modern web development tools and techniques, and is well versed in coordinating a team of developers within a small business environment.

We’re looking for an individual familiar with modern application frameworks who has experience building SPAs with ReactJS, familiarity using Shopify’s Liquid Templating Language, those who express a passion for creating and implementing silky smooth user experiences while respecting modern best-practices, and who have an interest in mentoring their team with any new skills, techniques and workflows they may bring. You will lead and orchestrate our team, organizing their projects, managing their flow of work, directing their day-to-day activities and overseeing any necessary training to grow their capabilities while meeting project milestones and schedules.

We are the web's largest retailer of espresso machines. Since 1997 our focus has been online retail: managing multiple online storefronts for brands, and supporting ecommerce at both national and international levels. We aim to grow and extend our decades of experience and expertise to both new projects within and clients beyond our walls. We believe teamwork and collaboration are the keys to our success, and as such our Henrietta-based office offers a casual, open work environment that is powered by an unlimited supply of free coffee, lattes and espressos. Due to limitations imposed upon us by the current environment, all of our teams are working remotely.

Job Responsibilities:

  • Lead our team of developers directing their day-to-day activities, and working along-side them in implementing our designs, creating and maintaining our Shopify themes, developing their features and authoring the supporting services and documentation backing it all.
  • Work closely with and train the team under you in new technologies and skills.
  • Create, pattern, schedule and oversee and assign development projects and their duties among your team members using techniques and methodologies of your choosing.
  • Use modern web technologies and frameworks to design and develop both front-ends and backend services supporting functionality to be leveraged by our Shopify storefronts, informational sites, or internal tools.
  • Create clean, efficient, well documented and, most of all, maintainable code.
  • Create great ecommerce experiences, both via custom development and the smooth integration of pre-existing solutions.
  • Collaborate with our UX/UI designers to improve usability, accessibility and practicality of our designs.

Qualifications:

  • Must be within the Rochester, NY region. Sorry for those looking for out-of-region remote work, this is an on-premises (work-from home for now, though!) position
  • Have excellent interpersonal communication skills
  • Have 2+ years in a leadership role overseeing a software development team
  • Have 3+ years experience working as a full-stack developer, functioning in an equivalent capacity or having equivalent professional experience in other positions
  • Have proficiency in front-end development fundamentals (JavaScript/jQuery, HTML5, CSS/SASS Preprocessing)
  • Have proficiency in back-end development fundamentals (Experience developing web applications in NodeJS (ES6 and forward) preferred)
  • Professional experience authoring web applications using ReactJS
  • Have experience implementing engaging front-end interfaces, both visually with thoughtful design choices and technically via modern web technologies and frameworks
  • Be proficient in testing your work (writing and performing tests as needed), troubleshooting, and solving problems
  • Have experience using git-based version control systems
  • Have expertise developing API-driven apps (GraphQL background preferred)

"It’d be cool if you have…":

  • Prior experience designing for eCommerce or Online Retail
  • Professional experience working as a full-stack developer
  • Experience working with 3D, modeling within Blender and developing with ThreeJS
  • Current knowledge of SEO principles and patterns
  • Experience with Typescript or Ruby
  • Published Shopify themes or apps
  • Experience using cloud “PaaS” solutions (ex. Heroku)
  • Experience working with Contentful
  • Familiarity with AWS and its capabilities

Benefits:

  • Access to our company-stocked cafe offering unlimited free coffee, a build-your-own lunch bar including a comprehensive selection of lunch items and featuring freshly grown greens from our in-house hydroponic garden for a wide variety of sandwiches, garden salads and snacks!
  • 401k with company-matching
  • Paid vacation & personal time
  • Employee discounts on our expansive catalog of coffee and espresso products
  • Medical & dental plans with company contribution

Interested? Submit a resume to web@wholelattelove.com.