Careers

Whole Latte Love Call Center

Enjoy a Latte for Work

In 1997 we set out to conquer the untamed world of online espresso. It’s been a while since way back then. Our goal is to provide coffee lovers with the best equipment and best support possible, and to this day we haven’t wavered in that commitment. We love the products we sell and we love the coffee industry. Hard work, passion, and self initiation are the keys to success for anyone who joins our team. We’re a company of entrepreneurs and artists, baristas and builders, dreamers and doers. Does that sound like you?


Gary Salzman

Gary Salzman

Founder/CEO

Todd Salzman

Todd Salzman

VP of Global Sales & Product Development

Tracy Schafer

Tracy Schafer

Director of Sales and Marketing

Andrew Sanjanwala

Andrew Sanjanwala

Lead Engineer

Marc Buckman

Marc Buckman

Video Manager, Producer/Editor

Nick Brown

Nick Brown

Retail Sales Manager

Cheyenne Righetti

Cheyenne Righetti

Customer Service Manager

Tracy Eak

Tracy Eak

Tech Support Manager

Current Job Openings


Graphic Designer

Whole Latte Love is looking for a creative, talented individual to join our small, lively team on-site in Rochester, NY. Our ideal candidate is experienced, self-motivated, and able to switch directions quickly while keeping pace with our workflow. As our new Graphic Designer, you will create imaginative, strategic, and culturally relevant designs that will push forward both our brands and those of our clients.

Job Type: Full-Time On-Site

About Whole Latte Love:

Whole Latte Love is the web's largest retailer of espresso machines. Since 1997, we've developed and managed multiple online stores, supporting e-commerce and distribution at national and international levels. We maintain an entrepreneurial spirit, growth-oriented, and offer strong candidates ample opportunities for advancement.

Job Responsibilities:

  • Apply your understanding of typography, photo editing, layout design, communication design, and brand standards to the implementation and development of email marketing (via DotDigital Marketing and Shopify’s eCommerce Platform), website banners, web advertisements, social media visuals, brand assets, and other visual design assignments
  • Mockups of Web Interfaces for implementation by our Developers
  • Photo editing and formatting for digital environments
  • Design for Print, as needed
  • Light code editing in HTML/CSS
  • Designing reusable templates for use by you and your teammates

Requirements:

  • Ability to complete projects on schedule that support our brand identities and goals, as well as those of our clients
  • Professional experience in graphic design including design for web, brand development, and identity design
  • Excellent communication skills
  • Expertise in Adobe Creative Suite’s design applications
  • Flexibility with work assignments and the capability to both organize and complete multiple concurrent tasks within short time frames
  • A creative approach to overcoming workflow challenges
  • Should be culturally curious, fluent in design trends and able to adapt to accommodate changing market forces
  • Associate or Bachelor’s degree preferred
  • An online portfolio with examples of work. Any resumes submitted without an electronic portfolio will not be considered.

Bonus:

  • Proficiency in UI / UX
  • Color theory knowledge and Fine Art ability
  • Expert knowledge in brand design
  • Prior experience working with Shopify’s Liquid Templating language
  • Experience designing for eCommerce and other modern sales channels
  • Experience in Marketing for Web

Benefits:

  • Medical & dental plans with company contribution
  • Flexible work hours and vacation policy, including paid vacation and personal time
  • 401k, after 1 year
  • Fast paced e-commerce culture
  • Dynamic career growth

Office Perks:

  • Full access to high-end coffee and espresso equipment for brewing your daily coffee
  • Food program providing build-your-own Lunch from a stocked kitchen
  • On-site hydroponic garden providing fresh greens and vegetables
  • Employee discounts on coffee and espresso and equipment

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Caffeination Expert

In an era of global megacorporations and venture capitalist buyouts, we still believe in live, in-house support. Join our team of Caffeination Experts at WLL HQ in Rochester, NY, and make your mark. Call, chat, and email with people who have just one thing on their mind. Coffee. This position is fast paced, and will challenge your technical, analytical, and rhetorical skills, all the while shaping you into nothing less than an expert on everything coffee.

Job Responsibilities:

  • Answer phone calls, emails, and live chats from customers
  • Troubleshoot technical issues and provide brewing advice to customers
  • Assist customers with selecting and purchasing new equipment
  • Set up merchandise repairs and/or returns

Requirements:

  • Previous work experience in technical support, sales, and/or customer service
  • Two years of consecutive employment in a professional field
  • 40 hour weekly availability including nights and weekends, with overtime offered in the holiday season
  • Ability to work with a team, and independently
  • Friendly, upbeat attitude
  • Exceptional written and verbal communication skills

Desired Skills:

  • Barista or coffee related work experience strongly preferred
  • Previous call center experience beneficial, but not required
  • Critical thinking and self initiation

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Technical Copywriter

We’re seeking a Technical Copywriter to conceptualize and create original web content, training materials, blog posts, e-blasts, and product descriptions. You will work alongside multiple departments to develop compelling content that strengthens the Whole Latte Love brand. Analytical thinking and experience with word processors, the Google office suite, HTML, SEO, and technical diagrams are integral to success.

Job Responsibilities:

  • Write persuasive product descriptions that reflect the depth and technical expertise expected of the brand
  • Create informative and relevant blog posts ranging from in-depth product comparisons to accessible instructions or recipes
  • Provide engaging subject lines and copy for ongoing email campaigns
  • Manage MediaWiki troubleshooting and instructional articles
  • Proofing and revision of new or existing content

Requirements:

  • Excellent verbal and written communication skills
  • Exhaustive proofreading and copy editing skills
  • Ability to adapt tone and voice across materials and channels for consistent marketing
  • Computer Aptitude and independent research skills
  • Receptiveness to critique and creative feedback
  • Bachelor’s degree in Technical Writing, English, or similar

Desired Skills:

  • Critical thinking skills
  • Impeccable project and time management
  • Proficiency with HTML or similar
  • Knowledge of SEO
  • Willingness to learn new skills and technologies
  • Passion for coffee and/or industry knowledge is a plus

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Woodworker

We are seeking an exceptional woodworker who has experience in designing and building cabinets and other furniture in both domestic and exotic woods. You will be crafting beautiful wood panels as upgrade accessories for high-end prosumer espresso machines. You will help develop a line of Whole Latte Love branded tampers, and various other wood and metal upgrades to our espresso machines as well. Some of your time will be building unique cabinets and tables for our office kitchen and cafe.

Job Responsibilities:

  • Craft wood panels for high-end prosumer espresso machines
  • Develop Whole Latte Love branded tampers
  • Build unique cabinets and tables for the office kitchen and cafe

Requirements:

  • Able to operate standard woodshop equipment
  • Advanced knowledge of domestic and exotic hardwoods
  • Read and interpret shop drawings
  • High standard of shop safety
  • Detail-oriented
  • 3+ years woodworking experience preferred

Desired Skills:

  • Good manual dexterity and hand-eye coordination
  • Able to work in fast-paced environment
  • Able to work on your feet for extended periods
  • Must be able to lift at least 50 lbs
  • Maintain shop safety and good workstation housekeeping
  • Self-motivated and willing to work with minimal supervision
  • Good verbal and written communication skills
  • Knowledge of CAD/CAM is a plus

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and photographs of work samples to careers@wholelattelove.com.


Warehouse Associate

We are a major importer/distributor and service center for many brands of espresso/coffee machines. We are looking for a full-time Warehouse Associate for our Warehouse and Shipping Department that can pick and pack orders as well as perform other warehouse duties. You will ship orders, as well as load and unload trucks, and you will be responsible for general warehouse cleaning and workspace maintenance. Pay is competitive and determined by experience.

This position will be filled at our warehouse location.

Job Responsibilities:

  • Pick and pack orders
  • Load and unload trucks
  • Stock shelves
  • Assist with inventory

Requirements:

  • Warehouse experience of at least 1 year
  • Must be able to lift up to 50 pounds
  • Reliable transportation
  • High school diploma or equivalent

Desired Skills:

  • Focused in a fast-paced environment
  • Able to observe safety guidelines
  • Positive attitude
  • Strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.


Bench Technician

Whole Latte Love is searching for a mechanically gifted full-time Bench technician to facilitate repairs, maintenance, and quality control of espresso machine and coffee equipment. You will work with a team or independently to prepare new machines for shipment, troubleshoot and diagnose problems, and fix equipment as necessary. A strong mechanical and technical aptitude, as well as the ability to work comfortably with a team or alone will be highly valued.

This position will be filled at our warehouse location.

Job Type: Full-time

Job Responsibilities:

  • Machine repairs
  • Troubleshooting
  • Prepping and inspecting new machines
  • Rebuild and refurbish projects

Requirements:

  • Must be proficient with basic hand tools
  • Reliable transportation
  • Previous technical background is prefered but not required.
  • Hand tool experience of at least 1 year
  • Computer experience of at least 1 year
  • High school diploma or equivalent

Desired Skills:

  • The ability to work with a team or independently
  • A basic understanding of technical diagrams and flowcharts
  • Positive attitude and strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.