Careers

Whole Latte Love Call Center

Enjoy a Latte for Work

In 1997 we set out to conquer the untamed world of online espresso. It’s been a while since way back then. Our goal is to provide coffee lovers with the best equipment and best support possible, and to this day we haven’t wavered in that commitment. We love the products we sell and we love the coffee industry. Hard work, passion, and self initiation are the keys to success for anyone who joins our team. We’re a company of entrepreneurs and artists, baristas and builders, dreamers and doers. Does that sound like you?


Gary Salzman

Gary Salzman

Founder/CEO

Todd Salzman

Todd Salzman

VP of Global Sales & Product Development

Tracy Schafer

Tracy Schafer

Director of Sales and Marketing

Andrew Sanjanwala

Andrew Sanjanwala

Lead Engineer

Marc Buckman

Marc Buckman

Video Manager, Producer/Editor

Nick Brown

Nick Brown

Retail Sales Manager

Cheyenne Righetti

Cheyenne Griswold

Customer Service Manager

Tracy Eak

Tracy Eak

Tech Support Manager


Call Center Manager

Whole Latte Love has been selling coffee and espresso equipment since 1997. Our commitment to customer education and after sales service has made us an industry leader and a dynamic presence in the home espresso market. We are looking for a highly motivated and experienced Call Center Manager to join our team.

Job Responsibilities:

  • Proven experience leading a team in a fast-paced, high-volume and fluid call center environment
  • Monitor daily key metrics (accuracy, call-hold time, service levels, breaks, etc.)
  • Exceptional interpersonal and customer service skills with a strong ability to openly and effectively communicate
  • Maintains a 4.8 stars out of 5 rating on Trustpilot, Google Customer Reviews & Yotpo
  • Monitor points program and adjust values and expectations as needed.
  • Strong problem-solving and conflict resolution skills
  • Entrepreneurial spirit highly valued
  • Ability to motivate employees by utilizing inspirational coaching and leadership skills to cultivate a level of company and personal success
  • Prepare reports and analyze customer service data to insure resources are properly allocated, maximized efficiencies are reached and customer's experience surpass any expectations put in place
  • Hire new associates as needed, promote accordingly and terminate associates when necessary
  • Plan, facilitate and lead department meetings and training
  • Provide a vision and strategy to continually improve and grow the call center while preserving the customer experience
  • Work with management to develop service procedures, policies and standards.

Requirements:

  • Mature, charismatic, and enthusiastic person with a firm understanding of integrity, leadership, and ownership.
  • Strong coaching and leadership skills, ability to motivate employee
  • Ability to grasp technical and complex concepts and clearly explain these to subordinates and individuals both inside and outside of the organization as needed.
  • Proficient in MS Office Suite.
  • Exhibits excellent verbal, interpersonal, and written communication.
  • Strong problem solving, follow through, and reasoning/logic skills.
  • Ability to work under pressure and manage competing priorities.

Benefits:

  • Fast paced E-commerce culture
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 90 days
  • Dynamic career growth

Office Perks:

  • Free Lunch Program: We grocery shop weekly!
  • Hydroponic garden with full access to lunch supplies
  • Full access to high end coffee equipment for brewing your daily coffee
  • Employee discounts on coffee and brewing equipment

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Caffeinated Help Desk Expert

Whole Latte Love has been selling coffee and espresso equipment since 1997. Our commitment to customer education and after sales service has made us an industry leader and a dynamic presence in the home espresso market. We are looking for highly motivated, coffee focused individuals to join our team of experts.

Job Responsibilities:

  • Answer phone calls, emails, and live chats from customers
  • Troubleshoot technical issues with espresso machines and equipment, and provide brewing advice to customers
  • Assist customers and provide guidance when suggesting equipment and coffee that best suits their needs.
  • Set up merchandise repairs and/or returns

Requirements:

  • Previous work experience in technical support, sales, and/or customer service
  • Two years of consecutive employment in a professional field
  • 40 hour weekly availability including nights and weekends, with overtime offered in the holiday season
  • Ability to work with a team, and independently
  • Friendly, upbeat attitude
  • Exceptional written and verbal communication skills
  • Barista, coffee, technical or mechanical related work experience

Desired Skills:

  • Previous call center experience beneficial, but not required
  • Critical thinking and self initiation

Benefits:

  • Fast paced E-commerce culture
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 90 days
  • Dynamic career growth
  • Monthly Reward Program: Average Bonus $250

Office Perks

  • Free Lunch Program: We grocery shop weekly!
  • Hydroponic garden with full access to lunch supplies
  • Full access to high end coffee equipment for brewing your daily coffee
  • Employee discounts on coffee and brewing equipment

Bonus points - In your cover letter, provide a brief explanation of why you love coffee.

Interested? Submit a resume and cover letter to careers@wholelattelove.com.

Warehouse Associate

We are a major importer/distributor and service center for many brands of espresso/coffee machines. We are looking for a full-time Warehouse Associate for our Warehouse and Shipping Department that can pick and pack orders as well as perform other warehouse duties. You will ship orders, as well as load and unload trucks, and you will be responsible for general warehouse cleaning and workspace maintenance. Pay is competitive and determined by experience.

This position will be filled at our warehouse location.

Job Responsibilities:

  • Pick and pack orders
  • Load and unload trucks
  • Stock shelves
  • Assist with inventory

Requirements:

  • Warehouse experience of at least 1 year
  • Must be able to lift up to 50 pounds
  • Reliable transportation
  • High school diploma or equivalent

Desired Skills:

  • Focused in a fast-paced environment
  • Able to observe safety guidelines
  • Positive attitude
  • Strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.


Bench Technician

Whole Latte Love is searching for a mechanically gifted full-time Bench technician to facilitate repairs, maintenance, and quality control of espresso machine and coffee equipment. You will work with a team or independently to prepare new machines for shipment, troubleshoot and diagnose problems, and fix equipment as necessary. A strong mechanical and technical aptitude, as well as the ability to work comfortably with a team or alone will be highly valued.

This position will be filled at our warehouse location.

Job Type: Full-time

Job Responsibilities:

  • Machine repairs
  • Troubleshooting
  • Prepping and inspecting new machines
  • Rebuild and refurbish projects

Requirements:

  • Must be proficient with basic hand tools
  • Reliable transportation
  • Previous technical background is prefered but not required.
  • Hand tool experience of at least 1 year
  • Computer experience of at least 1 year
  • High school diploma or equivalent

Desired Skills:

  • The ability to work with a team or independently
  • A basic understanding of technical diagrams and flowcharts
  • Positive attitude and strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.