Careers

Whole Latte Love Call Center

Enjoy a Latte for Work

In 1997 we set out to conquer the untamed world of online espresso. It’s been a while since way back then. Our goal is to provide coffee lovers with the best equipment and best support possible, and to this day we haven’t wavered in that commitment. We love the products we sell and we love the coffee industry. Hard work, passion, and self initiation are the keys to success for anyone who joins our team. We’re a company of entrepreneurs and artists, baristas and builders, dreamers and doers. Does that sound like you?


Gary Salzman

Gary Salzman

Founder/CEO

Todd Salzman

Todd Salzman

VP of Global Sales & Product Development

Tracy Schafer

Tracy Schafer

Director of Sales and Marketing

Andrew Sanjanwala

Andrew Sanjanwala

Lead Engineer

Marc Buckman

Marc Buckman

Video Manager, Producer/Editor

Nick Brown

Nick Brown

Retail Sales Manager

Cheyenne Righetti

Cheyenne Griswold

Customer Service Manager

Tracy Eak

Tracy Eak

Tech Support Manager


Front-end / Full-Stack Javascript Developer

Whole Latte Love is looking for a talented Front-End Developer to help us design and build online Retail Experiences for Shopify using both traditional and cutting-edge technologies. While we’re well versed in traditional web development technologies, we’re looking for a candidate with React experience to help us grow to the next level. Our ideal candidate will have prior experience working within the Shopify ecosystem, expertise building and theming web front-ends using liquid templating and HTML/CSS/Javascript, experience building SPAs with React, a passion for creating silky smooth user experiences, and won’t mind taking the time to bring their co-workers up to speed with any new skills introduced to the team.

We are an online retailer—specifically, the Web's largest retailer of espresso machines—and we're becoming a Shopify Development Agency. Since 1997 our focus has been online retail: managing multiple online storefronts for brands, and supporting ecommerce at both national and international levels. Our goal is to grow and extend out this experience and expertise to clients outside of our walls. We offer a casual, open work environment that values collaboration and teamwork as keys to success, one that is powered by an unlimited supply of free coffee, lattes and espressos.

Job Responsibilities:

  • Work as part of a team of six designers and developers creating and maintaining both current or new front-end themes, features and services for our Shopify storefronts
  • Use modern web technologies and frameworks to design and develop both front-ends and backend services supporting functionality to be leveraged by our Shopify storefronts, informational sites, or internal tools
  • Create clean, efficient and, most of all, maintainable code
  • Create great ecommerce experiences, both via custom development and the smooth integration of pre-existing solutions
  • Leverage React and Redux to create exciting and engaging online retail experiences
  • Work with your teammates to familiarize the department with new technologies and skills, as required
  • Collaborate with our UX/UI designers to improve usability and accessibility of our designs

Qualifications:

  • Be within the Rochester, NY region. Sorry for those looking for remote work, this is an on-premises position
  • Have 3+ years experience working as a front-end or full-stack developer or functioning in an equivalent role
  • Have expertise in front-end development fundamentals (JavaScript, HTML5, CSS/SASS Preprocessing)
  • Have experience creating engaging user experiences, both visually with thoughtful design choices and technically via modern web technologies and frameworks such as React and Redux
  • Have experience developing in NodeJS (ES6 and forward)
  • Have expertise developing API-driven apps (GraphQL background preferred)
  • Be proficient in testing your work (writing and performing tests), troubleshooting, and solving problems
  • Have excellent interpersonal communication skills

It'd be cool if you have...

  • Prior experience designing for eCommerce or Online Retail
  • Professional experience working as a full-stack developer
  • Knowledge of SEO principles and patterns
  • Experience with Typescript
  • Published Shopify themes or apps
  • Experience using cloud “PaaS” solutions (ex. Heroku)
  • Familiarity with the technologies offered by AWS or Google Cloud Platform
  • Hve Good attentin too Detal,

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Caffeination Expert

In an era of global megacorporations and venture capitalist buyouts, we still believe in live, in-house support. Join our team of Caffeination Experts at WLL HQ in Rochester, NY, and make your mark. Call, chat, and email with people who have just one thing on their mind. Coffee. This position is fast paced, and will challenge your technical, analytical, and rhetorical skills, all the while shaping you into nothing less than an expert on everything coffee.

Job Responsibilities:

  • Answer phone calls, emails, and live chats from customers
  • Troubleshoot technical issues and provide brewing advice to customers
  • Assist customers with selecting and purchasing new equipment
  • Set up merchandise repairs and/or returns

Requirements:

  • Previous work experience in technical support, sales, and/or customer service
  • Two years of consecutive employment in a professional field
  • 40 hour weekly availability including nights and weekends, with overtime offered in the holiday season
  • Ability to work with a team, and independently
  • Friendly, upbeat attitude
  • Exceptional written and verbal communication skills

Desired Skills:

  • Barista or coffee related work experience strongly preferred
  • Previous call center experience beneficial, but not required
  • Critical thinking and self initiation

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Technical Copywriter

We’re seeking a Technical Copywriter to conceptualize and create original web content, training materials, blog posts, e-blasts, and product descriptions. You will work alongside multiple departments to develop compelling content that strengthens the Whole Latte Love brand. Analytical thinking and experience with word processors, the Google office suite, HTML, SEO, and technical diagrams are integral to success.

Job Responsibilities:

  • Write persuasive product descriptions that reflect the depth and technical expertise expected of the brand
  • Create informative and relevant blog posts ranging from in-depth product comparisons to accessible instructions or recipes
  • Provide engaging subject lines and copy for ongoing email campaigns
  • Manage MediaWiki troubleshooting and instructional articles
  • Proofing and revision of new or existing content

Requirements:

  • Excellent verbal and written communication skills
  • Exhaustive proofreading and copy editing skills
  • Ability to adapt tone and voice across materials and channels for consistent marketing
  • Computer Aptitude and independent research skills
  • Receptiveness to critique and creative feedback
  • Bachelor’s degree in Technical Writing, English, or similar

Desired Skills:

  • Critical thinking skills
  • Impeccable project and time management
  • Proficiency with HTML or similar
  • Knowledge of SEO
  • Willingness to learn new skills and technologies
  • Passion for coffee and/or industry knowledge is a plus

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and cover letter to careers@wholelattelove.com.


Woodworker

We are seeking an exceptional woodworker who has experience in designing and building cabinets and other furniture in both domestic and exotic woods. You will be crafting beautiful wood panels as upgrade accessories for high-end prosumer espresso machines. You will help develop a line of Whole Latte Love branded tampers, and various other wood and metal upgrades to our espresso machines as well. Some of your time will be building unique cabinets and tables for our office kitchen and cafe.

Job Responsibilities:

  • Craft wood panels for high-end prosumer espresso machines
  • Develop Whole Latte Love branded tampers
  • Build unique cabinets and tables for the office kitchen and cafe

Requirements:

  • Able to operate standard woodshop equipment
  • Advanced knowledge of domestic and exotic hardwoods
  • Read and interpret shop drawings
  • High standard of shop safety
  • Detail-oriented
  • 3+ years woodworking experience preferred

Desired Skills:

  • Good manual dexterity and hand-eye coordination
  • Able to work in fast-paced environment
  • Able to work on your feet for extended periods
  • Must be able to lift at least 50 lbs
  • Maintain shop safety and good workstation housekeeping
  • Self-motivated and willing to work with minimal supervision
  • Good verbal and written communication skills
  • Knowledge of CAD/CAM is a plus

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Opportunity to participate in office subcommittees
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Access to high end equipment for brewing your daily coffee
  • Hydroponic garden with full access to lunch supplies
  • Food program and monthly luncheons

Interested? Submit a resume and photographs of work samples to careers@wholelattelove.com.


Warehouse Associate

We are a major importer/distributor and service center for many brands of espresso/coffee machines. We are looking for a full-time Warehouse Associate for our Warehouse and Shipping Department that can pick and pack orders as well as perform other warehouse duties. You will ship orders, as well as load and unload trucks, and you will be responsible for general warehouse cleaning and workspace maintenance. Pay is competitive and determined by experience.

This position will be filled at our warehouse location.

Job Responsibilities:

  • Pick and pack orders
  • Load and unload trucks
  • Stock shelves
  • Assist with inventory

Requirements:

  • Warehouse experience of at least 1 year
  • Must be able to lift up to 50 pounds
  • Reliable transportation
  • High school diploma or equivalent

Desired Skills:

  • Focused in a fast-paced environment
  • Able to observe safety guidelines
  • Positive attitude
  • Strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.


Bench Technician

Whole Latte Love is searching for a mechanically gifted full-time Bench technician to facilitate repairs, maintenance, and quality control of espresso machine and coffee equipment. You will work with a team or independently to prepare new machines for shipment, troubleshoot and diagnose problems, and fix equipment as necessary. A strong mechanical and technical aptitude, as well as the ability to work comfortably with a team or alone will be highly valued.

This position will be filled at our warehouse location.

Job Type: Full-time

Job Responsibilities:

  • Machine repairs
  • Troubleshooting
  • Prepping and inspecting new machines
  • Rebuild and refurbish projects

Requirements:

  • Must be proficient with basic hand tools
  • Reliable transportation
  • Previous technical background is prefered but not required.
  • Hand tool experience of at least 1 year
  • Computer experience of at least 1 year
  • High school diploma or equivalent

Desired Skills:

  • The ability to work with a team or independently
  • A basic understanding of technical diagrams and flowcharts
  • Positive attitude and strong work ethic

Benefits:

  • Employee discounts on coffee and brewing equipment
  • Small-business, E-commerce culture
  • Competitive health/dental insurance plans, paid time off, 401k, after 1 year
  • Full access to high end equipment for brewing your daily coffee

Interested? Submit a resume to careers@wholelattelove.com.