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Gaggia Baby Twin Espresso Machine

By: Gaggia
Reg. $599.00
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5 out of 5 stars based on 28 customer reviews

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Package Includes
1x 1 Year Extended Warranty $0.00
Value: $0.00



The Gaggia Baby Twin offers an innovative new take on home semi-automatic espresso machine design: two boilers. With one boiler for brewing and a thermoblock for steam, there’s no downtime between brewing and steaming. Entertaining friends, getting through the morning rush at your house, or just making an afternoon latte is quick and easy. Plus, the Gaggia Baby Twin has all of the great features Gaggia is known for, including a commercial-grade portafilter and brew group, three-way solenoid valve, and Turbo Frother attachment.

In addition to the new double boiler system, the Gaggia Baby Twin also has a modern touch ring control panel with green backlit buttons. This exciting new control panel is a great upgrade from traditional switches or plastic buttons, and it features 2 programmable brewing buttons, as well as a manual brewing button. Steam temperature and hot water are also controlled on the touch ring, and a temperature ready light illuminates on the bottom of the ring when the machine is prepared to brew or steam.

Oh, and did I mention it also has stainless steel housing? The Baby Twin is completely housed in brushed stainless steel, so it can match virtually any kitchen, and is extremely durable. The drip tray grate, steam wand, and Turbo Frother attachment are also made of stainless steel, not plastic. An active cup warmer is located on the top of the machine, so you can keep up to 5 espresso cups ready for brewing. The Baby Twin also has a large 60oz water reservoir made of clear ABS plastic, so you can easily monitor your water levels.


Features & Benefits: Coffee

Double Boiler System

When brewing on most home semi-automatic machines that have only 1 boiler, you need to wait between brewing and steaming for the boiler to reach the proper temperature. The Gaggia Baby Twin eliminates this wait with its double boiler system, featuring one boiler for brewing and one for steaming. The brewing boiler quickly heats up, and a thermoblock boiler creates steam for frothing milk for cappuccinos and lattes.

Commercial Size and Style Portafilter

To get the best possible espresso, it’s important to use commercial-grade brewing components. The Gaggia Baby Twin features a commercial size and style portafilter, made of chrome-plated brass for both durability and heat stability. Measuring 58mm, this portafilter also has a durable plastic handle.

Commercial Brew Group

The brew group on the Gaggia Baby Twin is made of the same chrome-plated marine brass as the portafilter, for a commercial feel and long life. It also offers great heat stability, so your espresso stays nice and hot throughout the brewing process.

Touch Ring Control Panel

The Gaggia Baby Twin features a sleek touch ring control panel with green backlit buttons. From left to right, they are small and large programmable brewing buttons, hot water, a steam supply light, manual dispensing/programming, and at the bottom of the ring is the temperature indicator light that will let you know when the Baby Twin is ready to brew or steam.

Programmable Brewing Buttons

We all want something to depend on in the morning. Our alarm clock may fail us and the kids might not get up when we tell them to, but the Gaggia Baby Twin is always ready to dispense consistent espresso shots. On the touch ring, you’ll find 2 programmable brewing buttons that you can set to dispense just the right amount of espresso to meet your tastes. To program the buttons, press and hold the programming button until it begins to flash. Then, press and hold the brewing button you want to program, and release once the desired amount of coffee has been reached. To exit programming mode, press the programming button again and your settings will be saved.

3 Way Solenoid Valve

A 3-way solenoid valve is an important feature on high quality semi-automatic espresso machines. It relieves pressure in the portafilter after brewing, helping to prevent dripping and makes it easy to dispense of the spent coffee puck.

Pre-infusion Cycle

The Gaggia Baby Twin lets you get the most flavor from your espresso with a pre-infusion cycle. This wets the grounds with a splash of water just a few seconds before brewing, and helps to bring out the aromatic oils of the ground coffee. You can also choose to turn this feature off by entering programming mode and pressing the hot water button.

Cup Warmer

Espresso tastes best when it is enjoyed when its hot and freshly brewed. If you brew directly into cold cups, your shots can lose quite a few degrees of heat, and that’s why the Gaggia Baby Twin features an active cup warmer. It is located on the top of the machine and has room for 5 espresso cups.

Features & Benefits: Frothing and Hot Water

Hot Water Dispenser

The Baby Twin can easily dispense hot water for tea, americanos, instant soup, and more. Just place a container underneath the steam wand, press the hot water dispensing button, and turn the black knob on the top of the machine. Once the desired amount of hot water is reached, turn the knob back and press the hot water dispensing button again.

Turbo Frother Wand

Creating luscious foam and steamed milk for cappuccinos and lattes can be a tricky skill to master. The Gaggia Baby Twin has a stainless steel Turbo Frother attachment on the steam wand that makes steaming and frothing milk easy. Similar to a Pannarello attachment, the Turbo Frother helps to evenly distribute steam throughout your pitcher. Plus, the steam wand on the Baby Twin is mounted on a ball joint for a wide range of movement.

Features & Benefits: Care, Maintenance, & Other

Large Water Reservoir

The Gaggia Baby Twin has a 60oz water reservoir made of durable and clear plastic. It can easily be removed for filling or cleaning, and can also be filled in place. Plus, it’s clear design lets you quickly monitor your water level.

Pod Ready

If you prefer to brew with ESE (Easy Serve Espresso) pods rather than ground coffee, the Gaggia Baby Twin is pod ready. Just place the single shot filter basket in the portafilter and the Baby Twin is ready to brew using you favorite coffee pod.

Housing Construction

The Gaggia Baby Twin is housed in brushed stainless steel with a stainless steel Turbo Frother and drip tray grate. The water reservoir is made of clear plastic, as is the steam knob on the top of the machine.


The Gaggia Baby Twin comes with double and single/ESE pod filter baskets, tamper, and a 7oz coffee scoop.


Misc Data
Manufacturer: Gaggia
Model: 12500
Dimension - Width (Inches): 9.6
Dimension - Height (Inches): 15.7
Dimension - Depth (Inches): 10.4
Weight (lbs): 18
Watts: 1425
Volts: 110
Housing Materials: Stainless Steel
Drip Tray Material: Powder Coated Steel
Drip Tray Cover Material: Stainless Steel
Drip Tray Capacity (Oz): 9
Power Cord Length (Inches): 44
Cup Height
Adjustable Height: No
High (Inches): 3.5
One Touch cappuccino
One Touch Cappuccino: No
Frothing Wand
Material: Stainless Steel
Steam Wand Style: Pannarello
Wand Movement: Articulating
Usable Length (Inches): 3.75
Height Off Counter (Inches): 3.5
Number Of Holes: 1
Optional Steam Tips Or Wands: Latte art Pannarello
Water Source
Reservoir Or Plumbed: Reservoir
Reservoir Capacity (Oz): 60
Reservoir Material: Plastic
Reservoir Removable: Yes
Water Level Visible: Yes
Water Filter: Mavea intenza
Type Of Controls: Touch Ring with Buttons
Programmable Brewing: Yes
Pre-Infusion: Yes
Cup Warmer
Material: Stainless Steel
Size (Inches): 7x4
Passive / Active: Active
Portafilter Data
Material: Chrome Plated Brass
Type: Commercial Style
Weight (lbs): 1
Diameter (Millimeter): 58
Commercial Filter Baskets Included: 2
Pressurized Filter Baskets Included: Single/Pod & Double shot
Ground, E.S.E. Pod And Capsule Compatible: Ground & ESE Pod
Bottomless Portafilter Available: Yes
Tamper Size (Millimeter): 58
Brew Group
Material: Chrome Plated Brass
Three-Way Valve: Yes
Capsule / Pod Friendly: Pod
Boiler Data
Number Of Boilers: 2
Rapid Steam: Yes
Brew Boiler Data
Brew Boiler Type: Small Volume
Brew Boiler Watts: 1370
Brew boiler Volume (Oz): 3.5
Brew Boiler Material: Aluminum
Brew Boiler Orientation: Vertical
Brew Boiler Heater Location: External
Steam Boiler Data
Insulated: Yes
Steam Boiler Type: Thermoblock
Steam Boiler Watts: 1370
Steam Boiler Volume (Oz): Low
Steam Boiler Material: Stainless Steel Lined Aluminum
Steam Boiler Orientation: Vertical
Steam Boiler Heater Location: External
Steam Boiler Vacuum Relief valve: No
Steam Boiler Auto Fill: Yes
Pump Data
Pump Type: Vibration
Pump Wattage: 55
Maximum Pressure (Bar): 15
Self Priming Pump: Yes
Initial Heat Up (Seconds): 72
Recommended Heat Up Time (Seconds): 420
Brew Temp (F) (2 Oz Shot In Paper Cup): 175
Brew Time for 2 Oz: 25
Brew Temp (F) (8 Oz Shot In Paper Cup): 173
Time To Produce Steam (Seconds): 10
Time To Steam 8 Oz Milk (Seconds): 42
Maximum Effective Frothing Duration With Stock Steam Tip (Seconds): 300
Hot Water Temp 8 Oz (F): 165
Hot Water Time 8 Oz (Seconds): 24
Hot Water Recovery Time (Seconds): 0
Sound Level - Brewing (Db): 64
Descaler Used: Gaggia Descaler or Urnex Cleancaf
Water Filter: Mavea intenza
Warranty (Years): 2
Country Of Manufacture: Italy
NSF Certified: No
Recommended Applications: Home
Service provided
Repairs By: Whole Latte Love
Contact Number: 888-411-5282


macdr asked:

I have purchased (2) machines from you and love them both. A Coffee Gaggia and a Baby Gaggia Twin.

The Gaggia Baby Twin I had in my office before I retired and It got a lot of use. The problem now is

when I try to use the frothing wand pops out of the machine!

The Coffee Gaggia machine was my home machine and not used as much. It sat for a while after

I retired as I was using the Baby Twin before it went down. The problem with this macine is it won't pump water.

The pump comes on but nothing.

I guess my question is do you repair the machines or can you steer me in the direction

of some where I can go for repairs. I live in the San Diego California area. I hope you can help me

as I am unable to enjoy a good cappuccino !


Thanks Dan B

Answer by Hannah:

Hi Dan,

I'm sorry to hear about that issue with your baby twin. We don't have any kind of list of repair centers for Gaggia, so I'm not sure if there is one in your area. I'd reccommend troubleshooting the machine with our technical support staff, they'd be able to give you feedback and set you up with a repair at our location if there wasn't one in your area. You can reach them 9AM-5PM EST at 888.411.5282 option 3.


Answer by macdr:

Thanks Hannah!

Rod asked:

What would cause my espresso machine to shut off. Unplug it for a little bit and I will come on and work again.

Answer by Sanfam:

If your Baby Twin is shutting off but is able to power back up after being unplugged for a little while, it's probable that there is an issue with its control board.  This model uses a computer to perform most of its functions and uses this master control board for distributing power to its bits and pieces.  If this board is damaged in some way, the circuit could be breaking once the board heats up.  

Nathan asked:

All the other pages listed at the bottom of reviews just go back to page 1.

Answer by DanMoraldo:

Thanks for bringing this to our attention.  We're on it.  


We just recieved our machine. Wilst watching videos and setting it up I found there are three baskets; one large and deeper with one hole, two shallower and smaller. The two smaller ones can be characterized as one having a larger area with holes, the other smaller.
So which one is which? I need to know the difference between commercial (Ithink that's the big one), pressureized single/double shot, and the "pod basket".
Won't use pods as we have a nice Rancillio burr grinder. Which is why I don't know squat about them...

Answer by Sanfam:

This is something best addressed by a video in our library:

Identifying Gaggia Filter Baskets: https://www.youtube.com/watch?v=DSZR7YwPFvA

What does the extended warranty included cover? Is it 2 years after the the 1 year manufacturer's warranty? Does it cover accidental damage? Do you get a new replacement or does the appliance need to be fixed first? Is the shipping covered if needed to be sent for fixing or replacement? Instead of replacing the applicance, can you choose a refund instaed? I know other protection plans give you the option to choose. Thank you!!!

Answer by mjackson:

One year warranty parts and labor. Shipping is paid by customer. 2nd year parts are covered . Gaggia: 1-year parts and labor through Whole Latte Love. NOTE: We are an Authorized Gaggia Warranty Repair Center. Whole Latte Love technicians are available to help out with any problems, reach them at 1-888-411-5282.


Our Policy 

    All of our products have a full manufacturer's warranty in the continental United States. Warranty issues must be dealt with directly through the manufacturer with which the warranty is held. Warranties held by WholeLatteLove are also valid in Canada, excluding items that are Gaggia, Capresso, and Jura Capresso branded. Allocation of shipping and handling charges lies with the discretion of the manufacturer with which the warranty is held. Shipping and handling is non-inclusive of warranty. (Warranty information listed below applies only to new machines.)
See a complete list of manufacturer parts and labor coverage, support information and more.

Warranty Notes:

A Shipping and handling fee will be applied to all warranty replacement parts shipped from Whole Latte Love.
Warranties do not extend to accessories parts or normal-wear parts such as gaskets, portafilter handles, portafilter

It does not cover accidents, abuse of machine, warranty will not give you a new machine it needs to be fixed under warranty. You cant not get a refund unless returned within thirty days of purchase under buyers remorse. 

Hal asked:

I have been trying to learn how to use the Panarello wand on both my New Baby and Baby twin machines. I get good foam on both with 12oz and 20oz pitchers. I steam the milk first, then pull the shot. However, the foam seems to dry out and float on top. I have tried pulling the shot first and then steaming the milk, doesn't seem to make any difference.

The plastic pannarello on the new baby seems to get dirty real fast, it seems as if it must be disassembled and cleaned after every use. The air slot is plugged up and the body has a ring of dried milk in the grove above the oring.  I purge the wand before and after steaming.

I submerge the wand in the milk about half way up the sleeve. There is a good swirl in the milk and it seems to expand up about double the volume. I leave the wand at the place while heating after foaming untill the temp reaches about 130 deg. I tap the pitcher to get rid of the large bubbles and swirl the pitcher untill it looka like wet paint

Any help will be much appreciated. Is there a video showing the use of the pannarello any where?

Answer by Maggie:

Hal, thanks for the post!  We do have several videos about the pannarello wand.  "How to Froth Millk with a Pannarello Wand" https://www.youtube.com/watch?v=ocjpPcMApNI ; "Comparing and Troubleshooting Frothing Wands (the latte art wand is not available currently) https://www.youtube.com/watch?v=zfyoCpjMPrs ; "The Pannarello Wand" https://www.youtube.com/watch?v=CNQgXU_Rs1g ; "How to Attach a Pannarello Wand" https://www.youtube.com/watch?v=5yUuKvEtAkk .  

Brewing first (into a preheated cup, of course!) and then steaming is the best way to get good results from your machine.  The pannarello wand does need to be cleaned pretty regularly to keep that milk residue from building up in there.  Sounds like you're doing everything right though!  

Answer by Hal:

Thanks. I'll take a look at the videos.

Hal asked:

Just for curiosity. Is the steam boiler in series with the brew boiler or in parallel? I.E. Does the steam boiler have a direct connection to the water supply or does the water come through the brew boiler.

Answer by Sanfam:

On the baby twin, these are set up in series; On the Baby Twin, water for the steam circuit exits from the top of the boiler where it normally would, and is then directed to the steam boiler and back up through the steam valve into the frothing wand.  Basically, water pre-heated to brew temperature is fed into the steam boiler where it is heated to steam.

Edward asked:

I have read on other websites of users complaining of the motherboard on this model failing because moisture seems to get in and short it out. Has Gaggia fixed this issue? Anyone here have that issue? 

Answer by Louis-Jordan:

Thank you for your question. There is no specific failure of the motherboards in these machines that we are aware. As you've mentioned there are some failures due to moisture exposure. We've noticed that this mostly happens because the machine is not properly cared for. If the machine is not regularly cleaned and descaled according to the manual specifications, you can get damage from scale buildup. This can result in a leak inside the machine, which would in turn affect the motherboard. If the machine is properly cared for you generally won't get part failures of this sort.

y498967 asked:

I have owned my Baby Twin for more than 2 years now. We've had our ups and downs. Once the funny taste went away (took a few months), I mastered the bizarre steaming technique. Detailed in the reviews, you have to turn on the  steamer by turning the knob on the top of the machine, let it spit out water and go until it craps out (about 20-30 seconds), then turn it off, and then turn it on again. The steam will come back on with a "knock knock knock" sound from the machine and be robust, but also continue to spit out another ounce of water into the milk being steamed. Recently I have noticed that the steamer craps out the second time around before the milk gets hot if I fill the pitcher more than halfway with cold milk. 

While I like the machine and I have reached a sort of peace with it, I am not in love with it, and when I was a teenager (25 years ago) my parents' Krups espresso/capuccino machine did just as good a job with the coffee but much better with the milk. Now that I am an adult I feel like I should have a machine that is at least as good as the machine of my parents (which probably cost about $100), and should not have to work so hard to steam milk. I received a gift of a Keurig milk frother for our mountain cabin for Christmas and caught myself thinking "Oh, I should get one of these for home!"  -- then thought "Wait! I have a Gaggia, I shouldn't have to buy a separate machine for steaming milk!!"  Advice -- get a new machine and move on with my life, or stick it out with the Baby Twin and maybe try a different wand (Latte Art?)?


Answer by DanielCulver:

I've never owned a Baby, but I do have three Gaggias and they all steam very well. Maybe this is a question for Tim Allen. ;-)

Answer by Rocky Ron:

I have the exact same problem. The whole steam knob mechanism went kaput after 2 months of use. After being serviced (about $80 in 2-way shipping charges), it still takes several minutes to steam a 1/2 cup milk. By comparison, my nearly dead 8 year old Starbucks machine still can do the same job in about 30 seconds. I finally gave up and bought a Breville Frother. Its awesome, and now I can get to work on time!! I'm pretty sure there is nothing you can do improve your steaming results. Sorry


Answer by FauxReal:

Love my Gaggia Twin. Maybe this will help with your steaming issue: The secret (for my machine anyway) is to turn the steam knob on, then off, then on again in rapid succession. Water spits out for a few moments before turning to steam (about 1/4 cup worth). I don't remember how I discivered the double-on bit but before that it didn't work well at all. Now, it takes a minute to steam the milk but only a minute or so. Second cup doesn't need the double-on thing to work; just a couple of moments to purge some water before the steam comes on again.

Answer by FauxReal:

Love my Gaggia Twin. Maybe this will help with your steaming issue: The secret (for my machine anyway) is to turn the steam knob on, then off, then on again in rapid succession. Water spits out for a few moments before turning to steam (about 1/4 cup worth). I don't remember how I discivered the double-on bit but before that it didn't work well at all. Now, it takes a minute to steam the milk but only a minute or so. Second cup doesn't need the double-on thing to work; just a couple of moments to purge some water before the steam comes on again.

Jon asked:

The second "Touch Pad Control Ring" is going bad on my Baby Twin.  I've had it a little over a year and this is the second Control Ring I've had in the machine.  The first was replaced under warranty after about 5.5 months.  The problem is the machine begins to pump water and no one has been within 10 feet of it.  Different "buttons" will be flashing each time this happens.  The time in "Standby" is usually over an hour.

The hot water/espresso temperature has always seemed low (about 120 deg. F).  Can I replace the boiler thermostat to fix that issue?

Is there still a "Tech Support" phone line I should call with these questions?

Answer by Louis-Jordan:

Thank you for your question. I do suggest contacting Technical Support because of the nature of these problems the machine will require a repair. Technical Support can be contacted at 1-888-411-5282 option 3. It sounds like there might be a deeper issue, such as a leak, which is causing other symptoms on the machine.

Answer by Lorenzo:

I am having the same issues with my Baby Twin.  Second control panel to go in 2 years.  Mine is the same vinatage as yours.  Maybe it was a manufacturing defect...

James asked:

Is country of manufacture of the Gaggia Twin, Italy?
Thank you.

Answer by techkathy:

Gaggia is an Italian company. They do have assembly plants elsewhere in Europe. The sticker on the bottom of the Baby Twin reads "Made in Romania".

Tom asked:

I am so ready to buy this machine but for one problem. We like big lattes, and the cups we have are between 3.5 and 4" tall. I don't want to have to make the espresso in one cup or pitcher and then pour it into another cup. The specs on the machine say it only accommodates 3.5" cups (and that's bigger than some of the other Gaggias). Is this really a limitation, or can taller cups be slid in? Thanks!

Answer by techkathy:

Tom - You can tip a cup and slid it under the coffee spouts. The steam wand is on a ball joint so its easier to fit a taller cup underneath. You can also remove the spouts. They are threaded to the body of the portafilter.

Answer by Hal:

I haven't tried it but someone on another web page says he just slides the drip tray out of the machine and has enough height for tall cups. Wonder what happens to the water from the 3-way solenoid?

Miranda asked:


I was wondering how you clean the filter in the water basket. I've tried using a q-tip but it doesn't remove all the build up.


Answer by techkathy:

You can remove the filter from the water tank. Just pull it out. You can use some soap and water to get it completely clean. Then just push it back into place.

Answer by Miranda:

Great, I'll try it out. Maybe I'm just not strong enough?! Thank you for the response.

Ferdinando asked:

Is there a way you can test the bar pressure? im just curious since the flow coming out sometimes doesnt seem as strong as it used to be, even if i dont pack the coffee too hard. i just descaled the machine about 2 weeks ago after roughly a years use, also clean the machine regularly run water through to keep the lines clean, and clean the shower disc every so many uses.

Answer by mjackson:

I would say descale more often perhaps at least 4-5 times a year. I think you may also want to clean the group head more and the three way solenoid as well This should help -http://www.wholelattelove.com/videos.cfm?playvidID=545
Gaggia 3 way solenoid disassembly and cleaning instructions:

The solenoid is the black/blue cube (depending on year), part # 27 on the Classic, and part #21 on most Baby models.
You will want to do the following to remove:
1) Turn off and unplug the espresso machine. Make sure that it is cool before beginning the procedure.
2) Remove the top of the machine. Use the exploded diagram for references, as the setup will differ based on model/production date.
3) Locate the solenoid. It will be behind the boiler, slightly to the left if you are facing the front of the machine. It looks like a black or blue cube with a tube coming out of the top.
4) Remove the tubing (usually black in color) coming from the top of it by squeezing and sliding the small clamp up the tube. Remove the top nut that is now accessible on the top of the black cube.
5) Remove the wires, keeping track of which one goes on which post. You can use a marker to mark each one.
6) Now lift the solenoid cube straight up and out of the machine. You will now see a metal shaft exposed. Look underneath the metal shaft, and locate the 2 Allen bolts that hold the lower assembly onto the boiler. (The 2 o-rings, part 29 (Classic)/part 17 (Baby) are right behind the assembly you are removing – be careful not to lose these)

7) Remove the 2 bolts, and the entire shaft assembly. Once off of the machine, unscrew the brass nut located near the bottom of the metal shaft. This will release it from the lower assembly as seen above. Once this is apart you will see a spring wrapped piece of metal that has an internal spring of its own.

8) Press inwards on either end of the small metal piece, making sure the plastic caps on either end of the internal spring can be compressed a bit, and that they pop out afterwards.
9) Using a paperclip or other small device, clean the holes in the Upper shaft and lower assembly. There will be 4 holes, making 2 passageways, both of which should be clear. You can also use your espresso machine descaler to make sure that the metal parts are clean.
10) Lubricate the internal solenoid piece with food safe grease, and re-install with the narrower end pointing downwards. The narrower end will have a larger button in the center.
11) Re-install after cleaning and re-lubricating in reverse order.

Answer by Ferdinando:

Thanks for reply mjackson. i did some trouble shooting and came to the conclusion that it was the pressurized filter basket. i watched the videos on here on how to clean them, and a google search for other tips, but that was my problem. Tho not every little hole is back to perfect the pressure is back up to normal. I sometimes left coffee in the basket and i think over the year it ended up getting clogged. i know now to keep it clean.

Kristen asked:

Need help deciding between the Pasquini Livetta, Gaggia Baby Twin and Rancilio Silvia (outside choice at this point) . I have had a Gaggia Carezza and Gaggia MDF grinders for about 6 years now. I've been very happy with Gaggia but I am looking for a more consistent expresso. With MDF at 4 and a good tamper I still get only a thin layer of crema. Rancillo is just about out of the running after reading reviews of very slow warm up times and inconsistent temps. i am leaning towards the Pasquini, but trying to decide if the price difference is worth it.

Answer by A:

Kristen, You make valid points. The Silvia due to it's 12oz boiler does take longer than the Gaggia's or the Pasquini's to warm up. It excels in the sense that it has all commercial grade parts, but are packed into a really small form factor. The Baby Twin and the Livietta both have two thermoblock boilers, but the Livietta will allow you to brew and steam at the same time. With the Baby Twin, there is only one pump, so you can only do one at a time. There is still a few seconds between changing between functions. Aside from the dual boilers, the Carezza is very similar to the Baby Twin. I know picking a machine is incredibly confusing, but we are always here to help you out! If you have any more questions, by all means let us know.

Scott asked:

I received a Gaggia Baby Twin Machine for Christmas. I have been experimenting with the different basket filters that came with it. It has the Single and Double Pressurized filter basket and a regular Double Shot filter basket. (No Single Shot or Pod Filter. :( ). Anyway, No matter what basket, grind or tamp pressure I try the Porta Filter is always sloppy full of water after making the shot. Is this correct for this machine? I was expecting when using the regular "Barista Style" basket I would end up with drier puck like remains. I have dribbled quite alot of coffee across the countertop when emptying the filter. Thanks in advance for your response.

Answer by Sanfam:

While a damp or wet puck is to be expected when using the pressurized filter baskets, it is typically symptomatic of either too fine a grind/too much tamping pressure or, alternatively, too coarse a grind/too little tamping pressure. In either case, the puck is dried out when the highly pressurized water behind it is drained into the drip tray through the 3-way solenoid. With the pressurized filter basket and too densely packed a puck, air can't flow back through the coffee fast enough to drain it of water. With too little tamping pressure, there simply isn't any suction or pressure to let that happen. I hope this long winded reply helps!

Yang asked:

My baby twin's steamer comes on for like 30 seconds and then all the lights started flashing and it seems it stopped producing steam and comes to a halt. Am I the only one with this issue?

Answer by techkathy:

Have you tried descaling the unit? When all the lights flash it means the unit is not passing water through the flow meter quickly enough. Make sure that the water tank is also seated properly.

Answer by Yang:

This is brand new unit. I just received it like a week ago. It worked for a day and then the lights issue started happening.

Answer by Ferdinando:

Don't know if you solved this issue, but yes this is normal. When the lights start to flash you have to turn the knob back all the way to off, then turn it back on to get the steam. When you first do it, it basically gets all the water out of the wand.

Answer by David:

Apparently, they all do that. There is a video on here about it. http://www.wholelattelove.com/videos.cfm?playvidID=724

Ashley asked:

I finally purchased a Gaggia Baby Twin, after looking at them for almost a year! The machine is great (great espresso and strong steam pressure). However one of my biggest concerns was reviews stating that "the frothing mechanism has a 'bad smell' which gets infused into the milk when steaming." I asked the WLL sales rep about this before I purchased the baby twin and he assured me that this was an old problem that Gaggia has fixed in the newer machines. Well I must have gotten one of the old machines, where this problem was not fixed. Looking at the box for the machine confirms that this is a 2006 machine. the age is not a problem (because the machine is new), except for the smell (and resulting bad taste)
My machine creates an awful smell when frothing and causes the milk to taste terrible.
I have run about 15 tanks of water through the hot water/steam wand and the smell is still there. I have also run the "Urnex Cleancaf" solution through the wand (two full tanks) and the smell still remains.

Any ideas how to get the smell out???

Thank you

Answer by techkathy:

Ashley - Any bad flavor or odor from the unit is not typical. If you have a chance, give us a call in tech support. We would like to swap out the unit for a new one.

Answer by Patrick:

I had the same issue. Swapped out baby twin once, same issue on 2nd then tech support exchanged for a Gaggia Classic which I am very happy with so far (only had 2 weeks) simple to operate, makes good shots. Though the double boiler would be much faster on the Baby Twin but with the Classic I have not had to wait the machine is waiting for me.

Answer by Ashley:

Thank you Kathy and Patrick.
I just got off the phone with Maggie (WLL tech support), who was extremely helpful. I am going to ship the original machine back and WLL will send me a new one. Ill give the new one a try and fingers crossed steam system will not smell like the old one!
I bought my brother a Classic a few months ago, which he is very happy with, so if the second Twin does not work for me, perhaps I will have to revert to an option similar to yours Patrick.

Thanks for the responses.


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