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Here, at Whole Latte Love, we have a lot of interest in refurbished machines. Just like buying a pre-owned vehicle, the decision to purchase a used AKA "refurbished" item comes with its own set of considerations. But, shop well and you'll reap the rewards of getting a great machine and saving much more than a couple of cents. Wondering how you can get a top-of-the-line machine for less? Keep reading.
Every new espresso machine available through Whole Latte Love is backed by a hassle-free 30-day return policy. Within the first month of ownership, customers can return machines for any number of reasons, as detailed in our Terms and Conditions. We've had people change their minds about the type of machine they want or unpack the unit only to find it does not fit a predetermined space.
We never leave a good machine behind. When a customer returns a next-to-new machine, it is always welcomed back with open arms; thus, refurbished machines are born.
You’re ready to throw out an old drip coffeemaker and upgrade to an espresso machine but you don’t want to break the bank. So, you’ve probably thought to yourself “Should I buy a used espresso machine?”, but you’re hesitant if it’s worth the investment. We get it. Buying a used espresso machine can be intimidating: you want something new, untouched and shiny. But have no fear, our refurbished machines are taken care of by our coffee and espresso lovers who want to make sure you have the best possible experience whether you’re a home or office barista.
Machines that have major performance issues are sent straight back to the manufacturer. Likewise, products that show excessive wear-and-tear will never be resold. On the other hand, espresso machines that have a lot of life left in them and look next to new will be discounted and have a second chance to find a good home...if they can make it past our gatekeepers.
Outlet items refurbished by Whole Latte Love undergo a thorough inspection process in our tech shop. Our certified technicians start by checking the package to ensure that all included accessories are accounted for before doing a preliminary visual inspection of the machine. They'll look for things such as dents, large scratches, or broken components, which may significantly impact the aesthetic appearance of the machine. We do not accept the return of machines that have been customized, so you'll never get a model engraved with someone else's initials or plastered with bumper stickers.
After a machine has passed the "first impression" inspection, the real work begins. A technician will go through a detailed checklist to ensure that the machine is working properly. Electrical components and wiring, monitors, Teflon lines, valves, connectors, nuts, and bolts have to be accounted for and inspected. Any malfunctioning or underperforming parts will be replaced so that the machine can work like new. The boiler, solenoid valves, steam wand, and controls are main points of focus for our techs. After the necessary components have been repaired or replaced, the machine gets put through the wringer before it is approved to be resold.
In order for a refurbished semi-automatic or super-automatic machine to get the green light, it must be in perfect working condition. Our techs are responsible for complete diagnostics; they test every machine to ensure that it brews and steams at the correct temperatures, heats up within the proper time frames and dispenses hot water as needed. In the case of super-automatic machines, they'll inspect the grinder to ensure that it has been appropriately calibrated and the settings to yield the correct results. Clogs, leaks and loose parts are sure to get any machine tossed into the rejected pile.
Last, but not least, every machine gets a complete cleaning and polish before it's cleared for sale. Refurbished units will also get a steep discount, of up to 50% off the original retail price, once they're posted in the Outlet or Refurbished Espresso Machines collections on our website. Not too shabby, for a machine that's all but new. Best of all, when you purchase a reconditioned espresso machine with us, you'll get the benefit of a 30-day return policy. Change your mind within 30 days of the shipment date? Send the machine right back to us; no harm, no foul. Our espresso machines even come with 6-month warranties for your peace of mind. Next time you're in the market for a great deal, do yourself a favor and check out our selection!
Whole Latte Love features an outlet filled with pre-inspected espresso machines from many top brands! Now’s your time to get your hands on one.
If you need help narrowing down your options or need more information on our refurbished espresso machines, don’t forget we’re always here to help—reach out to our customer support team!
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