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Gaggia Accademia Espresso Machine

By: Gaggia
Reg. $2,999.00
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5 out of 5 stars based on 56 customer reviews

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Package Includes
1x 1 Year Extended Warranty $0.00
Value: $0.00



Coffee on demand has never been easier. With the Gaggia Accademia, seven dedicated drink buttons for espresso, caffe, caffe lungo, cappuccino, latte macchiato, and hot water mean that great tasting beverages are just moments away. The machine can also memorize your preferences for truly customized drinks.

This one-stop coffee center features an integrated ceramic burr grinder to deliver freshly ground coffee every time. The Accademia also comes equipped with a bypass doser, so you’ll be able to effortlessly brew pre-ground or brew decaf, pre-ground, or specialty coffee. The grinder and bypass doser combo will give you the flexibility needed to accommodate multiple users and a variety of drink preferences.

The smartly designed Accademia is a latte and cappuccino drinker’s dream, as it features a unique Milk Management System with a detachable carafe. Since the milk circuit is detachable, milk never actually enters the Accademia during the steaming/frothing process. You’ll never have to worry about old milk contaminating your machine. As a matter of convenience, the milk carafe can be disconnected and stored in the fridge until you’re ready to brew.

For those who love to entertain, the Gaggia Accademia’s intuitive interface offers a big advantage; it’s so simple to use your guests can make their own beverages! On top of its impressive features, the Gaggia Accademia is a modern, attractive machine that would look great in any kitchen. It features a contemporary stainless steel front panel punctuated by a bright display and intuitive push-button controls. The Gaggia Accademia is the ideal companion for the busy coffee lover. (Dimensions: 15.2"H x 11"W x 16.8"D - Weight: 45lbs.)


Programmable Options

The Gaggia Accademia has seven fully programmable drink options to deliver tailor-made espresso, caffe, caffe lungo, cappuccino, latte macchiato, and more. Beverage temperature, strength, and volume can be preset to your specifications. The same goes for milk selections, which allow you to choose from minimal, normal, or no froth options.

Brewing Benefits

The Accademia has a 15-bar pump and two powerful stainless steel boilers, which will let you to alternate between brewing and frothing without any down time. Additionally, Gaggia’s unique pre-brewing cycle infuses coffee grounds with hot water to help extract the flavor and aroma of your drink. The brew group is detachable for quick, easy cleaning and maintenance. The Accademia has a height-adjustable telescopic coffee dispenser, with a max height of 6.5” to allow you to accommodate a variety of cups, mugs, and glasses.

Grinder and Bypass Doser

This unit has a heavy-duty ceramic burr grinder, along with a double-lid, aroma saving bean hopper. Seven grind settings allow you to exercise a fair amount of control over the grinding process. The Accademia also has a bypass doser to cater to pre-ground/decaf drinkers. Both the grinder and bypass doser are accessible through the top of the machine.

Steaming and Frothing

This Gaggia super automatic has an automated one-touch Milk Management System that can deliver steamed or frothed milk directly into your cup, depending on the chosen drink. An external milk circuit ensures that milk does not enter the machine and the detachable carafe can be stored in the fridge for your convenience. An automatic cleaning cycle rinses the milk circuit after each use, to ensure that it is free of clogs and contaminants. Should you wish to steam/froth manually, you’ll be able to do so, as the Accademia has a steam wand/water dispenser.

Water Management

The Accademia has a generous 1.7-liter water reservoir; this unit comes with a four-step Mavea Water Filter to prevent scale and mineral build up. Users can control water hardness to ensure great tasting coffee.


The stainless-steel front panel of the machine opens to reveal the removable brew group and dregs drawer. Both can be easily detached for routine cleaning and maintenance. The Gaggia Accademia has an alert system that will notify you if the dregs drawer or drip tray need to be emptied, or if the bean hopper needs to be refilled. The display screen will also warn you, if the machine needs to be descaled.


Cup Warmer
Material: Stainless Steel
Size (Inches): 4x6
Passive / Active: Active
Brew Group
Material: Plastic
Type: Automatic
Preheat: No
Removable: Yes
Self-Cleaning: Yes
Boiler Data
Number Of Boilers: 2
Brew And Steam Simultaneously: No
Rapid Steam: Yes
Brew Boiler Data
Brew Boiler Type: Thermoblock
Brew Boiler Watts: 1400
Brew boiler Volume (Oz): Low
Brew Boiler Material: Stainless Steel Lined Aluminum
Brew Boiler Heater Location: External
Insulated: No
Steam Boiler Data
Insulated: No
Steam Boiler Type: Thermoblock
Steam Boiler Watts: 1400
Steam Boiler Volume (Oz): Low
Steam Boiler Material: Stainless Steel Lined Aluminum
Steam Boiler Heater Location: External
Pump Data
Pump Type: Vibration
Maximum Pressure (Bar): 15
Self Priming Pump: Yes
Grinder Data
Number Of Grind Settings: 8
Hopper Capacity (Oz): 12
Burr Type: Flat
Burr Material: Ceramic
Freshness Lid: Yes
Initial Heat Up (Seconds): 72
Recommended Heat Up Time (Seconds): 72
Brew Temp (F) (2 Oz Shot In Paper Cup): 167
Brew Time for 2 Oz: 18
Brew Temp (F) (8 Oz Shot In Paper Cup): 167
Brew Temp for 8 Oz: 57
Time To Produce Steam (Seconds): 15
Time To Steam 8 Oz Milk (Seconds): 81
Maximum Effective Frothing Duration With Stock Steam Tip (Seconds): 120
Hot Water Temp 8 Oz (F): 165
Hot Water Time 8 Oz (Seconds): 53
Hot Water Recovery Time (Seconds): 0
Sound Level - Brewing (Db): 66
Sound Level - Grinding (Db): 70
Maintenance Alerts: Yes
Descaler Used: Gaggia Descaler
Water Filter: Mavea
Warranty (Years): 1
Country Of Manufacture: Italy
NSF Certified: No
Recommended Applications: Home Use/Office
Available Internationally: Yes
Service provided
Repairs By: Whole Latte Love
Contact Number: 1-888-411-5282
Misc Data
Manufacturer: Gaggia
Model: 1003380
Dimension - Width (Inches): 11
Dimension - Height (Inches): 15.2
Dimension - Depth (Inches): 16.8
Weight (lbs): 43
Watts: 1500
Volts: 120
Housing Materials: Stainless Steel/Plastic
Bean Hopper Material: Plastic
Drip Tray Material: Plastic
Drip Tray Cover Material: Stainless Steel
Removable Hopper: No
Drip Tray Capacity (Oz): 10
Ground Coffee Container Material: Plastic
Drain Line Adaptable: No
Spent Coffee Capacity (Dregs Drawer): 15
Easy To Rotate: No
Tall Legs: No
Power Cord Length (Inches): 36
Cup Height
Adjustable Height: Yes
High (Inches): 6.5
Low (Inches): 3
One Touch cappuccino
One Touch Cappuccino: Yes
One Touch Cappuccino Or Milk Carafe: Milk Carafe
Adjustable Froth Quality: Yes
Height (Inches): 5.5
Separate Manual Steam Wand: Yes
Programmable: Yes
Milk Carafe Type: Plastic Attachable
Self-Cleaning: Yes
Dishwasher Safe: No
Frothing Wand
Material: Plastic
Steam Wand Style: Commercial Style
Wand Movement: Pivot Side to Side
Usable Length (Inches): 2.5
Height Off Counter (Inches): 5
Optional Cappucinotore: No
Number Of Holes: 1
No Burn Wand: Yes
Optional Steam Tips Or Wands: No
Water Source
Reservoir Or Plumbed: Reservoir
Water Filter Type: Mavea
Reservoir Capacity (Oz): 54
Reservoir Material: Plastic
Reservoir Access: Top
Reservoir Removable: Yes
Water Level Visible: No
Water Filter: Mavea
Adjustable Coffee Strength: Yes
Number Of Grind Settings: 10
Type Of Controls: Push Button
Display Type: LCD
Programmable Brewing: Yes
Temperature Control: Yes
Adjustable Coffee Dosage: Yes
Digital Display: Yes
Clock / Timer: Yes
Coffee Dosage Quantity: 7-10.5
Cup Volume Control: Yes
Aroma / Flow Control: Yes
Auto Shut Off: Yes
Bypass Doser: Yes
Pre-Infusion: Yes
Low Water Warning: Yes
Energy Savings: Yes
Decalcification Warning Indicator: Yes
Multiple Programmability: Yes
Pressure Gauges: No
Brew Temperature Display: No


Capo asked:

Well we have our new Gaggia accademia super automatic coffee one day.  Upon arrival machine worked great. Day two started machine and it went immediately into standby mode. Read the manual, no luck, no coffee to be made! Called tech support, walked over to the machine, pushed the on button and wow machine started!  Mind you we had done the same thing countless times before placing call!  We tried everything, unplugged machine, took out power cord , checked water, coffee beans, brew group, etc etc. okay had coffee, left for a while and upon return , machine was in stand by....guess what, pushed the power button .... Nothing!  This is what we spent $1600 on! We've watched every video, read every thing we could find on the Gaggia, but looks like weve received a "lemon" machine!  We hate it after one day! Going to call to see what I have to do to return for a refund unless you can tell us what we need to do so the machine doesn't go into automatic stand by mode when we turn it on.  By the way the tech had us set the machine back to factory default and once we did that we didn't change a thing, ugh, super frustrated!!!



Answer by Sanfam:

In general, the standby button does require a firm half-second press for the machine to detect the intentional push and wake-up.  If you're trying this and still have issues, I would suggest contacting Technical Support one more time to review your options as it sounds like the standby button may be acting a bit flakey.  While it's not often that these sorts of things can happen, its always possible that something will go wrong even with new machines.  We're glad to offer what help we can in sorting these types of issues out.

EJA asked:

I have had the machine for 3 years, love it, no malfunctions.  Lately though the taste is not the same as in the past.  This is despite regular descaling, regular change of water filter, regular cleaning of brew group.  I have tried different coffees and roasts and still not as good as before.  Is there a need and or way to clean the grinder in this machine?

Answer by Sanfam:

While you can't clean the girnder in this machine, it's not likely that this is the cause of your flavoring issues.  What sort of mis-flavoring is going on?  Knowing more would help us better identify the issue. 

Answer by EJA:

I have begun to like regular old American coffee outside the home more than the Italian or French roasts I have been using    Perhaps I am tired of strong dark roasts.   However I recently started making cappuccino with the carafe again and they are great !

I've only had this unit for about a month now, and when I tried to make anything with milk the unit will spray all over.  It only happens sometimes, othertimes its a nice smooth even flow of milk.  I usually use whole milk or 2%.  What gives? I tried running a carafe clean cycle, but that didnt help.

Answer by Sanfam:

If your machine is displaying these sort of symptoms, I'd suggest running through an additional cleaning cycle and completely disassembling/reassembling the carafe to ensure that it is properlya assembled with no air-gaps on the parts interacting with steam and milk.  If the problem persists, your best bet owuld be to give technical support a call, as the problem could be coming from somewhere else.

My brew group is not discharging the grounds. After the first 5 servings an error max pressure came up. I cleaned and added additional lubericant just incase that was the problem. However the problem persisted, i continued to clean the brew group after every serving. it seemed strange that I had to empty the grounds everytime. I have noticed that the bar that lifts the cup to dump the grounds is not acctually attached to the lifter so it would appear there is a broken piece at the bottom of the brew group. I just purchased this product off Amazon and shipped it internationally will it be covered under warenty? Will I be able to purchase another brew group, if so where?

Answer by Sanfam:

In general, Gaggia's warranties are only valid within the market in which they were purchased.  In order to find out who stocks this part in your region, I suggest contacting Gaggia of Italy to be referred to your nearest available parts retailer.  Their web site can be found at http://www.gaggia.it/e/it/landing-page.html

Kanthi asked:

we have had the gaggia accademia for 2 months. It was fantastic until a couple of days ago. There is no more foam in cappuccino- I have not done anything different from the previous weeks. I cleaned all the parts with water on Sunday as usual. Any idea what the issue could be? 

Answer by Maggie:

Thanks for the post!  I would suggest using the Urnex Rinza product and running a full Milk Carafe Cleaning Cycle (accessed via your menu in the maintenance options) .  There may be a clog that is not easily apparent.  Additionally, check your beverage settings-it's possible that, by accident, someone may have made that adjustment without realizing.  

Answer by Kanthi:

Thanks for the suggestions. It turned out to be the milk. We changed the milk and it turned out fine. 

Liz asked:

Happy new owner of a Gaggia Accademia (once I got over the fact that she just won't make a hot enough latte coffee and I just have to heat my milk manually via the wand).

I have noticed that the bean hopper will use up all the beans without alerting me that it's low or empty. I notice this when she pours a watery espresso. I have never seen a hopper empty alert. Though she will alert me when the hopper door is open. Also (and this may be related), I am not able to adjust the grind setting. I know you're supposed to turn it while she's grindig, but I try and try and it won't budge. Could these two hopper issues be related?

I do get alerts to refill low water tank and Clean drip tray and grinds box. 

Any help is appreciated!

Answer by Sanfam:

Generally speaking, the "out of beans" notification is something that self-corrects with time, as the grinder indirectly measures the amount of coffee being dispensed into its brew unit based on the speed of the motor.  It's also something best prevented in the first place by ensuring that the bean hopper is filled to capacity to start with beans that are neither too oily nor too darkly roasted.  Either of the latter tend to allow grounds to accumulate within a grinder and can trick the machine into thinking it has coffee beans where there are none.

Regarding adjusting the grind, the adjustment on the Accademia does require firmly pressing it down--almost a quarter of an inch--in order to un-lock the knob and allow it to turn.  If you're able

Mikeny11 asked:

I just recently purchased the Gaggia Accadmia. My spent grounds are not coming out like pucks. It's in the puck tray all watered down. What am I doing wrong?

Answer by Erik:

Have you tried adjusting the grinder setting? 

Answer by Mikeny11:

I have done that. I am using an espresso bean and have the strength set to 1 scoop

Answer by Tracys:

If you have a lot of water leaking into the drip tray, check the grind! If the grind is too fine, water will skip the coffee and take the path of least resistance...right into the drip tray. Adjust the grinder settings when the grinder is on.  Finally, don't forget to regularly clean the brew unit. The brew unit should be rinsed each time the machine is opened to empty the spent coffee puck tray. 

Answer by Mikeny11:

Thank you Tracy. I finally figured it out. I had it set to 1 scoop of espresso bean instead of 3. Now I have it set to 3 spoons and I adjust the strength of the coffee from the dial.

troy asked:

Brand new Gaggia Accademia - When I make cappuccinos, sometimes it spits steam out instead and splatters milk all over. Carafe is installed properly. One instance and the very first time I made a cappuccino is I left the carafe in on the machine, the first 2 came out perfect and was super happy and amazed (lol). When i made the third, it started out ok for 2 seconds, then started to spit and steam out. The carafe was still an inch above the min mark. Made no changes and tried a 4th time and it was fine. now its 50/50 chance I get a good cappuccino and not sure what the problem is.

Does the milk get pumped into the machine and back out? thinking the door isnt sealing properly and sucking in air. Everything else seems good. Wasting a lot of grinds because of this.

btw, im using whole milk and would like to try almond milk, but dont want to change any variables and want this to work with all types of milk, if possible.


Answer by Sanfam:

As a first step for troubleshooting , I would suggest checking the parts of the carafe to ensure that they are all seated firmly together and in the correct places.  If there's a gap or separation between the parts, air might be making its way into the steam circuit or may be interrupting the flow of milk through the carafe.  If the problem persists, I would suggest trying a different brand of milk; While the carafes are generally compatible with a wide variety of milk types, it could be that something about the viscosity of the milk (too thick?) could be causing the milk to travel too slowly through the carafe's internals.  

Finally, if all else fails, give Technical Support a call to see if any other options can be explored.

Answer by troy:

just an update to this - I had went back and forth with gaggia on this and they ended up telling me to the exchange the unit and the second machine did the same. I tried all different types of milk, even water, the results were not consistent. I just sent the second machine back for a refund. 

Len Robson asked:

hi we have had a Gaggia accademIa for 2 years. We are very impressed with it, but lately have noted the cappuccino is cool and the auto frother will despatch slightly warm milk but will not froth the milk. It has only been a few months and it was working fine until then. We descale the unit every few months and all other maintenance is carried out. The machine can go 2 weeks at a time without use, but then it is back to use every day.

Answer by Sanfam:

As the mahine is pulling milk into the venturi tube within the carafe but isn't airating, I'd first suggest two things:

1. Fully dismantle and soak all of the rubber carafe parts in a cleaning solution.  Either use a dedicated milk frother cleaning product (such as Urnex Rinza, the best option by far) or a 50/50 water/distilled white vinegar mixture as the soak.  

2. If you expect to go without using the machine for a few days or weeks, make sure to run through a carafe wash/cleaning cycle.  This will ensure that no milk residue dries out inside of the inner components.  

Answer by Len Robson:

Hi thank you for your comment and your help - I will try that but we do wash the carafe out regularily and clean it out.

Lee asked:

We've had our Gaggia Accademia for nearly two months and love it.  Up until now, we've primarily been using whole beans, but since some of our holiday guests drink decaf, we have been trying the bypass doser this week.  Is there a particular grind (coarse, fine, drip, espresso) that is recommended?  In our "trial runs" sometimes it works fine, and sometimes it doesn't dispense and we get the "over pressure" message the next time that we use it.

Answer by Sanfam:

As your machine is brewing espresso, aim for a fine Espresso-grade grind.  While it might be possible to feed it a coarser grind, it's not likely that you'd be able to get a satisfactory drink in the end.  If you're getting the "Over Pressure" or "Max Pressure Exceeded," it means you've added too much coffee and the machine was unable to successfully tamp the grounds.  Try using a bit less coffee next time.

lebeaulieu asked:

My Gaggia Accademia coffee maker has recently been making a smell that is a bit like chemicals or burning.  It got into the cup of coffee I made,  so I tossed that and made another, same thing.  When I smell near the water tank, I can smell it.  I cleaned everything.  Do I need to lubricate it?  Any ideas?  There was nothing in the manual.  I have never used the milk set up, and have used mostly plain coffee making and the hot water dispenser a couple of times intermittently.

Answer by Sanfam:

In general, a "burning smell" could either be something simple (the plastics inside of the machine reacting to heat) or something not-so-simple (a malfunctioning component).  This is generally the situation where I'd suggest contacting Technical Support to discuss the matter furhter, as they could provide you with a good idea of whether or not it is something to be worried about.  

Should you want an immediate answer, I'd follow the cardinal rule of "If it smells like burning electrical stuff, discontinue use immediately."  If it's just a "burning wax" type of smell, I wouldn't be worried about anything serious.

Jack asked:

What does he machine come with as far as warranty and how does it work?  Would I need to find a local service center in New Jersey?  If I bought the extended warranty does it begin after the factory warranty expires? 

Answer by Nick B:

Hi Jack,

The Gaggia Accademia comes with a 2-year warranty at no extra charge to you. During the first year, both parts and labor are covered minus a flat rate shipping fee of $39 to send the machine to us. During the second year of the warranty only parts are covered while shipping and labor are covered under a $120 fee. The second year/extended warranty begins after the first year warranty ends. We are the only authorized Gaggia repair center. Taking your machine to be repaired by a third party will void your warranty. Our repair facilities are located in New York. I hope this helps!

Hi I have noticed that the front door of my Accademia seems to have dropped on the left side - opposite the hinges. If I push the front then it moves up and closes correctly. Is this standard? If not how would I ensure the door closes correctly?

Cheers Pierre


Answer by Sanfam:

In addition to the spring-latch on the left-side, the Accademia also has a set of magnetic latches that hold the top-left corner in position.  This, however, is offset by the roughly 1.5lbs of brass that make up the front-mounted drip tray. If the door is pulling out-and-down for any reason, it could be that there is too much weight on the tray, or a bit of play developing in the hinges that is allowing them to be pulled apart.  

In general, though, so long as the machine is able to brew without leaking and the door is able to latch securely, I would suspect that the machine will continue operating just fine.

MikeySan asked:

Has anyone had this issue?  Our machine's over a year old and serves us faithfully several times a day.  However, last week the "add more coffee" message started coming on even though there are beans in the hopper.  Rearranging beans or taking some out or putting some in sometimes fixes it but several times I've had to clear all the beans out, turn the machine on and off, do all sorts of withcraft to finally get it to finish grinding.  The problem is intermittent - doesn't always happen - but when it does it might not work no matter what you do, until later it magically works.  I descale the machine regularly and have cleaned out the grnder and watched it in action and it seems to grind the beans no problem. I have not changed any setting on the machine for the last 6 months.  

Any ideas on what is causing this? 


Answer by Sanfam:

I'm sorry to hear about the problem you're encountering with your Accademia.  Generally speaking, the "Add More Coffee" message becoming a frequent occurence could mean a few things.

The grind may be slightly too fine for the coffee bean you're using; The finer the grind, the slower the beans tend to fall into the burrs.  Try a coarser setting and wath for improvement.  
The beans are too oily and are are sticking to the surface of the bean hopper; This is an effect known as "bridging."  You can test this by using a different style or batch of beans, and also being sure to wipe down the surface of the bean hopper (once emptied) with a dry cloth
The grinder recognizes when it is out of beans by detecting the faster spin of the burrs; If the grinder is slightly clogged up, beans may be passing through too slowly for the machine to think they are present.  If the interior is clogged, you can try setting it to a super coarse setting to flush out any lingering grounds from within the grinder.  

If all else fails, you may want to consider sending the machine in for service.  

Answer by terry:

I have the same problem. Interestingly moving the beans inside of the hopper often remove the message. My case may be #2. I have just empty the hopper and I will clean it well. Yes the beans are oily. I like the Costco Expresso coffee beans and that is what use all the time. I will clean it and if problem repeats I will change beans.

I have a height clearance of 18 1/2 inches from the granite counter to the wall cabinet. What will the height issues be if any in regards to the operation and maintenance of the Gaggia Accademia Espresso Machine? Also where on your website can I see what accessories are included with this machine and what accessories are extra or optional?

Answer by Erik:

This machine will fit but to fill the bean hopper and the water reservoir you would need to slide the machine out to get access

Answer by DanMoraldo:

The machine stands 15" tall with the bean hopper door and water reservoir door closed.  When those doors are ajar the machine's total height is 19".  The machine comes with some cleaning tablets, a water testing strip and a mavea intenza water filter as well.  

PMM asked:

Only one spout seems to be working, the other only occasionally drips. I have tried cleaning the brew group and checked the alignment.  What's the problem?

Answer by Todd Salzman:

The usual problem for coffee coming out of one spout on a machine that it not sitting level and is tipped to one side.  But in this case it has to be either the removable spout that needs to be cleaned or the outlet that drops the coffee into the removeable spout.  

Robert asked:

In most respects I'm happy with my Accademia. However, it has one annoying quirk. Within a month of purchase, the bypass doser stopped working. Is there a remedy for this, or must I give up use of ground coffees?

On an unrelated note, what kind of detergent is to be used for the carafe-cleaning cycle?

On a second unrelated note, is there a panarello wand that will attach to the Accademia's steam wand?



Answer by techkathy:

Try doing a bypass dose without dropping any coffee in the chute.  The machine should make a cup of hot water.  Try all 3 cup sizes in the same way to make sure that each produces some water when doing this type of "blank shot".  If they all work, you may be using too much coffee. Try using a little less than one level scoop of coffee in the chute.  

Rinza : http://www.wholelattelove.com/Urnex/urn_rinza.cfm

Unfortunately there is no pannarello wand that will fit on the Academia.  


Answer by Robert:

The problem is that the ground coffee goes right through the doser; thus, no brew is produced at all.

Answer by Robert:

The problem is that the ground coffee goes right through the doser; thus, no brew is produced at all. - See more at: http://community.wholelattelove.com/questions/4227/gaggia-accademia-bypass-doser-problem#sthash.2SffuczJ.dpuf

Answer by Robert:

 Does anyone know the solution to the issue stated above? Thanks!

My Accademia leaks at the black spout, coffee running between the chrome housing and the black spout outer surface. It falls in the cup, too, but is annoying. Should I disassemble the door and the spout assembly? Where could that leak come from? I looked on the "exploded" diagrams but could not find the location that might leak. Can you point a part on the diagram?

Answer by techkathy:

The coffee spout may be misaligned. 

Click on the links below:

Correct:  http://s3.amazonaws.com/wll-community-production/system/attachments/15/right.jpg

Incorrect: http://s3.amazonaws.com/wll-community-production/system/attachments/16/wrong.jpg

Dan asked:

If I program the machine to how I want my cappuccino or espresso and later unplug it, will I need to reprogram the machine everytime I plug it back in?

Answer by Erik:

Unplugging the machine should not effect the programming at all.

LoriGarcia asked:

Love our machine!! My only issue is that the coffee just could be a little hotter.  We have the setting at the hottest.  This is for the long coffee -- so just regular coffee.  We have cleaned it and checked things just in case.  Does anyone else feel it doesn't stay not very long and wish it would start a bit hotter?  

Answer by ShaneAncefsky-Sales:


I might be able to help with this.  I have the machine at home myself.  We mostly do travel mugs in the morning to go.  With regards to the E-Plus system on the front.  I find I get hotter coffee when I have the flow set to it highest point.


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