USA
What do I do if my package is lost?
by Whole Latte Love
1 min read
Updated: March 16, 2026
Package says delivered but you don’t have it?
- Check for multiple shipments – Your order may arrive in separate boxes with different tracking numbers.
- Look around – Carriers sometimes leave packages in hidden spots (porches, patios, behind objects).
- Parcel lockers – USPS may place your package in a locker. If you didn’t receive a key, contact your local post office or building management.
- Contact your local post office – If the shipment was delivered by USPS and tracking shows Delivered, your local post office may be able to check with the carrier, confirm the exact delivery location, or determine if the package is being held at the post office if it did not fit in your mailbox.
If you believe your package is lost, please complete the form below. Our team will review your information and contact you within 1 business day.
Please note that when a carrier provides proof of delivery, the shipment is considered successfully delivered by the carrier. If you believe the package may have been stolen after delivery, we recommend filing a report with your local authorities.
If your tracking shows the package as lost in transit, or the tracking has not updated in several days, please use the form below to contact us so our team can assist.
