What is your return policy?

We want you to be completely satisfied with your purchase from our company. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

Returns are accepted up to 30 days from the date your order was delivered.

Items that are not eligible for return:

• Coffee
• Parts
• Accessories
• Cleaning products
• Filtration products

Please be aware that customers are responsible for covering the freight/shipping costs associated with returning the merchandise. Ensure that the items are securely packaged and sent back to us using a traceable and insured shipping method. We are not responsible for any items that are lost or damaged during the return shipping process.

2025 Extended Holiday Return Policy

All items purchased between November 1, 2025, and December 31, 2025, are eligible for return through January 31, 2026. We recommend keeping your original packaging and materials in the event a return needs to be initiated.

Restocking Fees

In the US

We assess a restocking fee on all items returned in the US equal to 5% of the item's purchase price. This fee is waived if you are exchanging your item for a product of equal or greater value. 

In Canada

We assess a restocking fee on all items returned in Canada equal to 15% of the item's purchase price. This fee covers the cost of a return label, which we will provide to you.