Gaggia Magenta: Error Codes and Other Screen Messages

This article explains the most common Gaggia Magenta error codes shown as a wrench icon with a number above it. You will learn what each code typically means, what you can safely check at home (like grinder clogs, brew group maintenance, water tank seating, and filter issues), and when the issue is likely internal and requires professional repair.Technical Skill Level: BeginnerMost checks involve basic cleaning and reseating components (water tank, brew group, filter) with minimal tools. A few steps require careful handling around moving parts and hot components, so work slowly and power the machine off before reaching into the grinder or brew group area.Step-by-Step InstructionsBefore you start: Identify the wrench error numberLook for the wrench icon on the display and note the number shown above it (for example: 1, 2, 3, 4, 5, 14, or 15).Follow the matching section below.E01 and E02: Grinder-related errorsWhat it usually meansE01: The grinder is struggling or jammed (often a clog, oily buildup, or a foreign object), or the machine is not detecting normal grinder movement.E02: The grinder motor is not turning at all (possible disconnected wiring or a failed grinder motor).Common causesOily, caramelized, or flavored beans gumming up the burrs and chuteForeign objects in the beans (small stone, staple, etc.)Forcing the grind adjustment too far, causing internal damage or burr contactMotor or sensor failure (less common than a clog)Safety notice: Turn the machine off before reaching into the grinder area or using any pick or wire tool. Do not attempt to clear a jam while the machine is powered on.Turn the machine off.If you suspect a clog (especially with E01), adjust the grind setting to the coarsest setting (the largest dot) to help separate the burrs.Vacuum out as much loose coffee as possible from the grinder area.Use a small pick to carefully dislodge packed grounds or debris from inside the grinder area.Locate the ground coffee chute area where grounds exit and clear the opening.Use a stiff wire that you can bend and guide into the chute to break up and remove buildup.Vacuum again to remove anything you loosened.Turn the machine back on and try brewing again to see if the error clears.If the error clears, avoid oily beans to reduce the chance of the issue returning.If E02 remains: There is limited at-home troubleshooting. You can check for loose or disconnected grinder wiring (if you are following a grinder service guide), but E02 often indicates a failed grinder motor and may require replacing the grinder assembly or sending the unit in for repair.E03 and E04: Brew group position or movement errorsWhat it meansE03: Brew group jammed before reaching the work position.E04: Brew group jammed before reaching the home position.Common causes you can check at homeDirty brew group or lack of lubrication on the brew group tracks, causing resistanceBrew group not seated correctly on the tracksToo much pre-ground coffee used in the bypass doserSafety notice: Keep fingers clear of the brew group drive area. Power the machine off before removing or reseating the brew group.Turn the machine off.Remove and reinsert the brew group carefully, ensuring it is properly seated on both tracks and slides in smoothly without binding.If you use the bypass doser (pre-ground coffee), use only one level scoop.If the grind is very coarse and the scoop looks extra full, remove a small pinch and level it before adding.Clean and maintain the brew group (including cleaning and lubrication as recommended in your maintenance routine) and retry operation.If you cannot remove the brew group because it is stuck, use the machine’s tech menu procedure (as shown in Whole Latte Love’s tech menu guidance) to move the brew group into a removable position, then perform maintenance.If E03 or E04 continues after these checks: The issue may be mechanical (motor weakness/failure, microswitch problem). At that point, the recommended next step is to send the machine in for repair.E05: Water circuit / flow problemWhat it meansThe machine is not seeing proper water flow through the water circuit (often due to air in the system or restricted flow).Common causes you can check at homeWater tank not seated fully, allowing the machine to draw air and water togetherDebris in the reservoir bay preventing the tank from seating (especially in the corners where the tank legs sit)Water filter issues (air trapped in the filter or a clogged filter)Brew group clog (screen or one-way valve area restricting flow)Safety notice: If the machine was recently operating, internal parts and dispensed water can be hot. Let the machine cool if needed before handling components.Remove the water tank and inspect the reservoir bay for debris, especially in the four corner areas where the tank sits.Reinstall the water tank and press down to ensure it is fully seated.If you use a water filter, remove the filter temporarily and test the machine.If flow returns, address the filter: reseat it, remove trapped air by submerging and flipping as directed by the filter instructions, or replace it if it is clogged.Remove the brew group and perform cleaning and maintenance, paying attention to potential clog points that could restrict water flow.Retry brewing after reassembly.If E05 persists: The cause may be internal (pump failure, blockage at the flow meter, internal blockage, or scale buildup in the boiler). If you have already verified tank seating, checked the filter, and maintained the brew group, the recommended next step is professional service.E14 and E15: Heating-related errorsWhat it meansE14: Overheating conditionE15: Not heating at allSafety warning: Heating errors can involve very hot internal components and water. Do not open the machine or attempt internal electrical repairs. Use the steps below only.E14 (overheating)Turn the machine off.Let it sit and cool for about 30 minutes.Turn the machine back on and check if the error clears.If the error returns, repeat the cool-down once more (turn off and wait another 30 minutes).If E14 continues after cooling attempts, the machine likely needs repair (possible thermostat, boiler element, control board, or related control issue).E15 (not heating)Turn the machine off, wait a couple minutes, then turn it back on and see if the error clears (rarely, this may resolve a temporary thermostat issue).If E15 does not clear, the machine will need repair (commonly a failed thermostat).

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Gaggia Magenta: Error Codes and Other Screen Messages

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