Support Articles

Our article on Grinder Cleaning and Recalibration will be the place to start with the No Beans Error, as well as other grinder issues. On rare occasions, those steps will...

You’ll find the Gaggia Magenta Prestige Over Ice user manual attached. It’s a helpful resource whether you’re new to the machine or looking to refresh your knowledge on its use...

You’ll find the Gaggia Cadorna Prestige Over Ice user manual attached. It’s a helpful resource whether you’re new to the machine or looking to refresh your knowledge on its use...

This guide walks you through safely removing and reinstalling the outer housing on ECM Mechanika Slim Line machines—including the Mechanika Slim IV, V, VI, Heritage, Max, and the ECM Classika...

If you are noticing the dispensed weight is inaccurate or a little off on your Eureka Mignon Libra, the following video will demonstrate how to calibrate the unit. ||||support-video~~i25yVwS-Rss|||| Press...

This article explains how to switch your Profitec Pro 700 between using the built-in water reservoir and a plumbed-in water line. You’ll learn where the internal water source selector switch...

This article will resolve the following issues: Leaking from the flow control  Leaking from the mushroom valve Leaking from the group discharge Leaking from the brew lever Leaking around the...

The ideal amount of ground coffee to use for the by-pass brewing is one level scoop using that scoop that came with your machine. If the machine senses a bit too much coffee...

This article walks you through the fundamentals of frothing and steaming milk to make popular milk-based espresso drinks at home, including lattes, cappuccinos, flat whites, and café macchiatos. You’ll also...

This video guide walks you through unboxing and first-time use, basic espresso and milk-frothing technique, the menu system, automatic and manual pre-infusion, programming a volumetric shot, checking/adjusting brew pressure, and...

Dialing in your grind size is one of the most important steps for making good espresso. In this guide, you’ll learn how to adjust grind size to hit your desired...

When making espresso, beginners often run into problems like shots pulling too fast or too slow, sour or bitter flavors, lack of crema, or channeling. This guide covers how to...