Support Articles

Solenoid Valve failure is extremely rare. Generally a Flow Issue will be caused by some blockage or a connection issue somewhere along the water pathway. Replacement of electrical components should be performed...

Learn how to replace the pump on the Gaggia Velasca. If your pump is leaking, damaged, or not working, this step-by-step tutorial takes you through the process from start to...

Learn how to remove and reinstall the housing on all versions of the Gaggia Velasca. ||||filter~~How To: Remove and Replace the Housing|||| Whether you're looking for an internal leak, performing...

Not brewing but you do get water from the steam wand or carafe? Weak steam pressure and excess steam from the right side vents? Learn how to clean the boiler...

The cause of leaks on your machine will depend on a few factors. Does the leak happen while the machine is not on or only as it runs? Where do...

The below article will go over what to do if the service door is popping out of place, causing issues, or cancelling brews. If the door is not open, but...

Learn what this set of codes means for your machine and what you can do to try and resolve the problem. The first step will always be to turn the...

Having trouble making adjustments to your grinder? Find out what might be going wrong and how to get the adjustment knob moving. If the grinder adjustment knob seems to be...

How to replace the Power Board on your machine. Please exercise EXTREME caution whenever coming in contact with the power board in your machine. The power board is prone to...

How to replace the Power Board on your machine. Please exercise EXTREME caution whenever coming in contact with the power board in your machine. The power board is prone to...

How to replace the Power Board on your machine. Please exercise EXTREME caution whenever coming in contact with the power board in your machine. The power board is prone to...

If you have flow to your brew spouts, but no flow to the steam wand, there is likely a blockage somewhere along the water pathway. Remove the steam wand attachment...

Learn how to disassemble the spout, knob, and front panel components of your machine. We do not recommend doing this as routine cleaning, but it can be helpful if you...

Learn what to do if your machine is not recognizing your carafe, or the steam is not making it into the carafe from the machine. ||||filter~~Why Won't the Machine Recognize...

This article explains what to check on a Gaggia Cadorna Prestige when the hot water spout or milk carafe will not insert fully, lock in place, or keeps popping out...

Learn how to replace the pump on the Gaggia Brera. If your pump is leaking, damaged, or not working, this step-by-step tutorial takes you through the process from start to...

If the red water drop with a line through it message displays when there is indeed water in the reservoir, it will either be a problem with the quality of...

Learn what common error codes mean on the Gaggia Brera, as well as potential fixes to resolve error code messages. Some screen prompts aren't errors at all, your machine might...

The below article will go over what to do if the service door is popping out of place are causing issues or cancelling brews. If the door is not open,...

If you have flow to your brew or carafe areas, but no flow to the steam wand, there is likely a blockage somewhere along the water pathway. Remove the steam...

The ideal amount of ground coffee to use for the by-pass brewing is one level scoop using that scoop that came with your machine. If the machine senses a bit too much coffee being...

The initial and shutdown rinse cycles are meant for the internal parts of the machine, so some portion will always go directly from the brew unit area to the drip...

The initial and shutdown rinse cycles are meant for the internal parts of the machine, so some portion will always go directly from the brew unit area to the drip...

The indicator of the water drop with arrows surrounding on your machine will mean the machine wants you to press the aroma strength button with the check mark to run...