Support Articles

Solenoid Valve failure is extremely rare. Generally a Flow Issue will be caused by some blockage or a connection issue somewhere along the water pathway. Replacement of electrical components should be performed...

Learn how to replace the pump on any version of the Anima. If your pump is leaking, damaged, or not working, this step-by-step tutorial takes you through the process from...

How to replace the Power Board on your machine. Please exercise EXTREME caution whenever coming in contact with the power board in your machine. The power board is prone to...

Learn how to remove and reinstall the housing on all versions of the Gaggia Magenta. Whether you're looking for an internal leak, performing maintenance, or replacing a panel, you'll need...

Learn what to do if you have issues with your screen not working or issues related to the front power board. Front Board Replacement ||||support-video~~JIjIbf347Eo|||| If your machine is turning...

Learn some common sources for leaks on your machine and how to prevent them from occurring, or what to do when you notice the leak. What to look for when...

If you have flow to your brew spout, but no flow to the steam wand, there is likely a blockage somewhere along the water pathway. This article goes over what...

Learn how to dispense frothed milk based coffee beverages with the Gaggia Magenta Prestige, as well as how carry out the quick cleaning procedure of the milk circuit after each...

No water flow, slow or uneven flow, or error codes like E05 or a repeat priming request can all indicate flow issues. Typically, flow issues will be due to buildup...

Learn what to do if you're getting strange noises from the brew unit or boiler spout during operation. The video below demonstrates this on the Gaggia Anima, but the boiler...

Learn how to open up your machine to remove the flow meter for cleaning or replacement. If you perform the Pump Test and get a zero for your reading (but...

Having trouble making adjustments to your grinder? Find out what might be going wrong and how to get the adjustment knob moving. If the grinder adjustment knob seems to be...

Learn what to do if your Gaggia Magenta is producing cold espresso shots or coffee, but no error code is displayed. ||||filter~~Brewing Temperature Issues|||| If the machine is producing shots...

Learn what to do if DEMO MODE has been toggled in error on your machine. It should just be a matter of unplugging the machine for a minute, and restarting...

This guide walks you through removing the front and top housing panels on Gaggia Anima models (including the Anima Prestige) so you can access internal components. It also covers how...

This guide walks you through removing the front and top covers on Gaggia Anima models (including the Anima Prestige), accessing the internal assembly, replacing the pump if the machine is...

If your machine is turning on and at least making the initial sounds, but nothing can be seen on the screen, there may be an issue with the screen itself....

This guide explains what the brew group (also called the brew unit) does inside a Gaggia super-automatic espresso machine, what the key components are, and how to maintain it. You...

If you have flow to your brew or carafe areas, but no flow to the steam wand, there is likely a blockage somewhere along the water pathway. Remove the steam...

This guide shows you how to enter the hidden Tech Menu on Gaggia Anima models to test sensors, the brew unit, the water system (solenoid, pump, and flow meter), the...

If the water drop with a line through it message displays when there is indeed water in the reservoir, it will either be a problem with the quality of the...

If your Gaggia Anima is brewing with slow flow, very little coffee, or no coffee coming from the front spouts, this guide walks you through troubleshooting from the easiest checks...

The wand components that came with your machine will be 3 separate components. One is the rubber hand grip, then there is a black inner tube and the Stainless Steel...

If everything appears to be in place and properly assembled, but the errors will not clear, see our article on Drip Tray and Service Door Alarm. The below article will go...