Support Articles

Having trouble making adjustments to your grinder? Find out what might be going wrong and how to get the adjustment knob moving. If the grinder adjustment knob seems to be...

Learn how to perform a pump test, how to diagnose flow issues, and what to do when getting poor flow and/or pressure from the Gaggia Magenta. Gaggia Magenta: Tech Menu...

Learn what to do if the drip tray and service door alarm are active on your Gaggia Anima, even when they are in place. This is a common error to...

This guide walks you through brewing common drinks on the Gaggia Magenta using the touchscreen drink icons, including a traditional espresso, a double (x2) espresso, and a one-touch Americano. It...

This article explains how to fix a Gaggia Anima brew spout that will not stay up on its own (a “droopy spout”). It covers a quick, external adjustment method and...

Most Gaggia machines will have an automated process for using the Gaggia Coffee Clean Tablets right in the machine's main menu or cleaning menu. The process below can be used if...

Missing the Aroma lid listed in your user manual? No worries! This is only a part on the European version of the machine and not the North American version. Please...

If your Gaggia Anima (and other machines with vibration pumps) is making loud pump noise but not pulling any water, you likely have an airlock in the system. If you...

Warming your espresso cup makes a noticeable difference in how hot your shot stays, how long the crema lasts, and how the flavor holds up as it cools. In this...

Learn how to prepare your machine for a period of storage, disuse, or what to do prior to shipping your machine. Whenever you're going to put the machine in storage,...

How to replace the Power Board on your machine. Please exercise EXTREME caution whenever coming in contact with the power board in your machine. The power board is prone to...

The rinse cycle is meant for the internal parts of the machine, so some portion will always go directly from the brew unit area to the drip tray rather than...

Learn about some typical flow issues you might see and what you can do to try and resolve those problems. ||||support-video~~XRqezW1FkHE|||| For more information on how to resolve flow issues,...

If you have flow to your brew or carafe areas, but no flow to the steam wand, there is likely a blockage somewhere along the water pathway. Remove the steam...

Run a full tank of descaling solution and water in through the various EV settings to make sure you’re getting some solution down all of the pathways. Flow issues may...

Learn what this set of codes means for your machine and what you can do to try and resolve the problem. The first step will always be to turn the...

Learn what common error codes mean on the Gaggia Babila, as well as potential fixes to resolve error code messages. Some screen prompts aren't errors at all, your machine might...

Learn what to do if your machine is not recognizing your carafe, or the steam is not making it into the carafe from the machine. ||||support-video~~LrD_eu_5Mmk|||| If your carafe will...

If the Refill Water Tank message displays when there is indeed water in the reservoir, it will either be a problem with the quality of the water in the reservoir...

The steam out procedure will reset all of the algorithms and parameters as well as drain the boilers. Some examples of times this can be helpful are: When preparing the...

The ideal amount of ground coffee to use for the by-pass brewing is one level scoop using that scoop that came with your machine. If the machine senses a bit...

This detailed video takes you step by step through the process. Includes removing the Babila's body panels, replacing the lower door hinge and complete reassembly of the machine. Gaggia Babila:...

Leaks around the front door of your machine will generally have to do with the brew unit area or front spout. If you notice a leak happening during brewing from...

Learn how to activate, deactivate, or replace the filter on your machine. A filter that is not properly activated can block off the flow for your machine. Ensure the filter...