USA
Brew Confidently With Us
Coffee should be simple and enjoyable, and our team of experts in Rochester, NY are ready to make your experience even better.
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Coffeecast: Product advice
20 Minute Video Call
Have questions about a product you’re considering? Our sales team offers live Zoom demonstrations to help you decide.
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Machine troubleshooting
Setup & Support Guides
Our Support Center is designed to help you solve common questions quickly—from dialing in espresso to routine maintenance.
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FAQ & Policies
Looking for quick answers?
Browse Customer Support articles for helpful information and solutions to our most frequently asked questions.
We’re Here to Help!
Our support team is the best in the business. Contact us by department.
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Sales Department
Chat with us Schedule a Video CallWant to know what machine or coffee best fits your needs? Let our experts help you decide! Contact us below or schedule a live 20 minute 1:1 video call with a coffee expert.
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Customer Service & Returns
Chat with usHave questions about your order, shipping & tracking or refunds? Contact us by chat.
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Technical Support
Chat with usNeed assistance troubleshooting your equipment or need to schedule a repair? Our technical support agents can help! Contact us by chat, or schedule a callback with one of our technical support representatives.
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Damages & Freight Claims
If you need assistance with any freight damages, please fill out our
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Repair Billing
Have questions regarding your equipment repair or your repair estimate? Contact us by phone, and one of our repair billing representatives can help!
*NOTE: Due to a high volume of service request calls and emails, we recommend that you visit our Support Page, where we have expert information and tips to help you troubleshoot your machine, or if you still need our help, to please chat with us.