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Need advice on your machine, but you are not sure where to start? Try visiting today for customized instructions, troubleshooting tips, machine manuals and diagrams, and coffee terminology and other helpful technical information. We want to make our encyclopedic knowledge of espresso available to you any time, anywhere!

Submit A Ticket To Technical Support

If your machine is not listed on the Wiki, or it did not answer all of your questions, please let us know! In order to ensure the quickest possible resolution to your request, be sure to include as much detail as necessary to describe the problem:

  • Technical support requests will be triaged on receipt to ensure the best possible experience.
  • If you have just received your machine, you will be given the highest priority.
  • An order number will help our agents locate you in the system and assist you more efficiently.


Note: If you're sending a message to report damage to a product you've recently received, be sure to attach a clear set of photos detailing the issue.