Support Articles

Learn what common codes mean on the Gaggia Cadorna, as well as potential ways to resolve codes. Some screen prompts aren't errors at all, your machine might just need an...

Learn how to brew coffee drinks on the Gaggia Velasca and Velasca Prestige, as well as how to use the bypass doser for preground coffee. How To: Make Coffee Drinks...

Learn how to make milk drinks or produce hot water using the steam wand on the Gaggia Velasca, as well as how to clean the steam wand, and how to...

Learn how to diagnose grinder issues, clean the grinder, calibrate and replace if needed. Step by step instructions to access the grinder. Video is valid for the Gaggia Velasca and...

Learn what to do if your Gaggia Velasca is producing cold espresso shots or coffee, but no error code is displayed. ||||filter~~Brewing Temperature Issues|||| If the machine is producing shots...

Learn what to do if your Gaggia Velasca is suddenly brewing bad tasting shots or the pucks in the dump box are messier or less consistent than previously. ||||filter~~What is...

Learn what to do if the brew unit or dump box in your Gaggia Velasca is stuck inside the machine, will not go back into the machine, or if the...

Learn how to descale any version of the Gaggia Velasca, as well as how often you should descale, and why it is so important. ||||filter~~Descaling Video Walkthrough|||| ||||support-video~~xNQeC55pJoU|||| ||||filter~~Descale Tips...

Learn what common error codes mean on the Gaggia Velasca, as well as potential fixes to resolve error code messages. Some screen prompts aren't errors at all, your machine might...

In the following video, you will see how to access the technical menu to perform a "Steam Out". The steam out procedure will reset all of the algorithms and parameters...

Why an E61 group head may feel cooler than normal and how to diagnose whether the cause is the boiler/system or the group head itself. You’ll learn how thermal siphon...

Learn how to adjust brew pressure on the ECM Synchronika espresso machine and the purpose of the OPV/expansion valve. Plus, why the group pressure gauge may indicate higher pressure on...