Support Articles

Learn how to access and clean the boiler spout on the Gaggia Accademia. If you're experiencing squeaking or leaking behind the brew group, or no flow to the brew group, you...

Learn about the internal electrical components of the Profitec Pro 300 semi-automatic espresso machine. Profitec Pro 300: Overview of the Electrical/Control System ||||support-video~~QzwOZRhPfoA||||

Learn how to remove the housing and drain the boiler of a Bezzera DUO MN or DUO DE espresso machine. ||||support-video~~yvT3Fi74DGY|||| Bezzera Duo MN & DE: How to Remove Housing...

Learn how to descale any version of the Gaggia Cadorna, as well as how often you should descale, and why it is so important. ||||filter~~Descaling Video Walkthrough (Milk and Barista...

Learn what common codes mean on the Gaggia Cadorna, as well as potential ways to resolve codes. Some screen prompts aren't errors at all, your machine might just need an...

Learn how to brew coffee drinks on the Gaggia Velasca and Velasca Prestige, as well as how to use the bypass doser for preground coffee. How To: Make Coffee Drinks...

Learn how to make milk drinks or produce hot water using the steam wand on the Gaggia Velasca, as well as how to clean the steam wand, and how to...

Learn how to diagnose grinder issues, clean the grinder, calibrate and replace if needed. Step by step instructions to access the grinder. Video is valid for the Gaggia Velasca and...

Learn what to do if your Gaggia Velasca is producing cold espresso shots or coffee, but no error code is displayed. ||||filter~~Brewing Temperature Issues|||| If the machine is producing shots...

Learn what to do if your Gaggia Velasca is suddenly brewing bad tasting shots or the pucks in the dump box are messier or less consistent than previously. ||||filter~~What is...

Learn what to do if the brew unit or dump box in your Gaggia Velasca is stuck inside the machine, will not go back into the machine, or if the...

Learn how to descale any version of the Gaggia Velasca, as well as how often you should descale, and why it is so important. ||||filter~~Descaling Video Walkthrough|||| ||||support-video~~xNQeC55pJoU|||| ||||filter~~Descale Tips...