Support Articles

Learn about the initial setup process of the ECM Casa V, as well as how to setup the water reservoir, how to prime the machine and how to adjust the...

Learn how to drain the boiler on an ECM Casa V espresso machine. How To Drain Boiler ECM Casa V ||||support-video~~JZIipkt6hl0||||

Welcome to the setup and first use guide for the Profitec Go espresso machine! This video will walk you through the essential steps to get your machine up and running,...

This guide shows how to adjust brew pressure on a Profitec Pro 700 with a rotary pump. It clarifies what the OPV does (and why you usually don’t touch it),...

If your Profitec Pro 700 isn’t heating or is displaying the A1 or A3 PID messages, start with simple checks (power and water reservoir detection), then move to sensor and...

This article walks you through the on-machine PID programming for the Profitec Pro 700 and ECM Synchronika (same procedure). You’ll learn how to read the display, set brew (T1) and...

This guide shows how to reset the Profitec Pro 700’s PID controller back to its factory defaults. A factory reset is useful if you’re storing the machine (after draining the...

This article walks you through diagnosing leaks and servicing the steam and hot water valves—and their wands—on Profitec Pro 500/600/700/800 machines. You’ll learn where leaks can occur (wand tip, ball...

This guide shows how to safely diagnose a Profitec Pro 700 that trips a household breaker or pops a GFCI. You’ll confirm the fault with a multimeter continuity test, rule...

This guide shows multiple ways to safely drain both boilers on the Profitec Pro 700—covering newer machines with built-in drain ports and older units without them. You’ll learn fast “no-disassembly”...

This article shows you how to remove and reinstall the stainless-steel housing on a Profitec Pro 700 so you can safely access the interior for inspection or service. You’ll learn...

This article walks you through the Profitec Pro 700’s first-time setup—from removing shipping protections and choosing your water source (reservoir vs. plumbed-in), to filling and heating the boilers, understanding lights/gauges,...